Whitney Olson Email & Phone Number

Sydney, Australia

• Provide and facilitate case management for 70 clients receiving home care packages across levels 1 through to level 4. • Undertake comprehensive initial assessment and on-going reassessments of clients needs, in accordance with Home Care Package and Home Support Program guidelines • Develop and implement client care plans based on assessed needs, goals and preferences to assist clients to continue living in the community• Provide high level support to culturally diverse clients • Manage individual client budgets and expenditures • Skilled with Procura data software and familiar with Consumer Direct Care policies and regulations

Sydney, Australia

• Responsible for providing personal cares to clients including: bathing, showering, dressing, toileting, personal hygiene and medication management• Maintained ongoing and effective communication with the Case Manager and Service, Support Officer, including the giving and receiving or relevant information• Ensured confidentiality of consumer information was maintained at all times• Recognised the critical role of consumer’s families and work supportively with family members, including ongoing monitoring of any difficult situations and escalation of issues

• Provided case management for up to 50 patients with mental illness, chronic medical conditions and cognitive disabilities• Assisted patients in short/long-term counselling and advocated for clients preferences regarding placement, treatment options and personal goals• Assessed environmental and emotional factors related to the patient’s illness, need for care, response to treatment and adjustment to care• Provided patient interventions which included: connecting patients and families to resources within the community; providing psychotherapy, supportive counselling or grief counselling

Madison, Wisconsin, Usa

• Provided in-home case management for up to 90 older and/or disabled veterans with complex and chronic medical conditions• Conducted comprehensive initial and quarterly psychosocial assessments to address veterans mental health, physical capabilities and cognitive status• Coordinated care with a multidisciplinary team, the Veterans Affairs system and ancillary providers within the broader community

St. Louis, Missouri, Usa

• Provided case management for up to 210 diverse residents needing long term care, short term rehabilitation, hospice services and memory care• Worked with the interdisciplinary team and administration to promote and protect resident rights and the psychological well-being of each resident• Provided exceptional customer support to a wide variety of persons including: residents, families, doctors, government officials and prospective residents​

Iowa, Usa

• Provided support, supervision, and training for up to twelve adults affected by mental illnesses, cognitive disabilities and brain injuries• Transported clients to medical appointments, social events and shopping • Provided personal cares to clients including: bathing, showering, dressing and medication management• Encouraged clients to pursue personal interests and engage in recreational activities• Promoted client self advocacy, self-determination and independence • Complied with agency and regulatory standards to ensure that clients had the safest living environment possible and maintained documentation for client records

Masters Of Social Work, Aging, Health And Disabilities Concentration, 4.0/4.0- Highest Honors

Social Work Bachelor'S Degree, Minor In Gerontology, 4.0/4.0 Highest Honors