Supporting the Executive Housekeeper. Responsible for the observation of quality standards and their accomplishments. Particularly the controlling of the rooms´ cleanliness as well as the public areas.

Coordinate group room reservations and related functions with in-house departments, affiliates, and outside group contacts. Provide and maintain sincere, courteous, and knowledgeable service to all guests and associates. Be proficient in all areas of reservations and general operations of the hotel. Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests. Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

Inbound and outbound telephone interaction. Speaking with prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies. Qualifies prospects by utilizing data in CMS. Completes reservations by recording names, addresses, phone, email and required accommodations of guest and creating reservation(s) in LMS.

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Food ServerDescribe menu items / provide recommendations when asked / handle cash / bus tables / run food and drinks / ID check / daily side work / input orders / handle coupons and promotions / liquor knowledge / serve parties of ten or more / make sure the customer's needs are always met