Whitney Harrison Email & Phone Number

Chicago, IL

• Served as the main point of contact between client business advertising manager teams and Schawk internal production teams, ensuring all deliverables were met with consistent accuracy
• Proactively resolved production issues by working directly with the client to obtain answers to missing or incomplete information, needed clarification, and final page approvals
• Conducted one on one meetings with client business ad managers to influence/change definitions of quality and align perspective of agency performance
• Engaged in regular client discussions to ensure alignment to directions, strategies, and goals
• Partnered daily with Schawk’s India office, providing needed documentation, resolving communication errors, and facilitating effective cooperation across the company
• Prioritized numerous duties to efficiently manage the print release process and deliver approved ads to printer

Naperville, IL

• Led proofreading and copywriting for all client deliverables, ensuring quality content while adhering to client-specific protocols
• Designed and updated report templates which were adopted as the company-wide standard format
• Promptly delivered reports and evidence to clients nationwide
• Organized and documented the arrival of reports received daily from investigators and managers
• Received, compiled, and maintained evidence for trials
• Honored as the Oct-Dec 2011 Employee of the Quarter for streamlining the editing process and doubling standard report output

Springfield, Illinois

• Delivered friendly and prompt service to customers on a daily basis
• Consistently maintained and balanced cash drawer and change safe; free of error throughout employment
• Entrusted with responsibility of holding keys and combinations for the night drop and teller vault, and opening and closing the bank facility
• Received “Star Performer” award every month for outstanding customer service and performance
• Multiple positive customer reviews resulted in management recognition