Whitney Sherwood Email & Phone Number

Reno, Nevada, United States

● Utilize Google Sheets to track daily metrics and accuracy, resulting in a 40% increase in daily productivity over 6 months, and consistent achievement of key performance metrics such as customer satisfaction and sales targets (above 99.5% in all categories).● Use Custom Ink's proprietary software, The Design Lab, to create and revise custom designs, ensuring customer satisfaction and accuracy; leverage resources to assist 1K customers monthly with visualizing their desired designs while adhering to aesthetic constraints and requirements. ● Collaborate cross-functionally with artists, logistics team, and other internal stakeholders to meet customer needs, improve processes, increase business profitability, and enhance the customer experience. ● Manage and resolve internal and external customer inquiries and complaints via phone, email, and chat in a timely and effective manner; continuously seek out opportunities to implement strategic customer success strategies and share insights and feedback with the team. ● Perform research of new products, services, and policies through weekly resource and product catalog updates to better serve customers and provide accurate information; utilize personal order management software, Embassy, to accurately process orders, including collecting payment and updating customer information.

Durango, Colorado, United States

● Increased gross daily sales by 67% through development of bespoke boba tea menu and introduction of a new product line during a period of reduced patronage, which contributed to overall revenue gain.● Single-handedly managed day-to-day operations for cafe serving dozens of customers daily, overseeing all aspects of the business, including sales, customer service, food and beverage preparation, and sanitation during pandemic-related closures. ● Trained and motivated new staff of 16 after pandemic-related closures were lifted, ensuring all employees were adequately knowledgeable about coffee preparation, customer service, sanitation protocols, and other key tasks. ● Innovated methods to safely and quickly serve customers in a limited space by streamlining workflows, optimizing the layout of the cafe, and utilizing technology to improve order processing. utilized Jolt to streamline workflows, efficiently manage tasks, schedules, and inventory, and make data-driven decisions. ● Built strong relationships with customers, providing exceptional service, responding promptly to inquiries and complaints, and taking proactive steps to ensure customer satisfaction.

Durango, Co, United States

● Acquired 20 new business accounts over the course of 1 year, which improved business value.● Enhanced revenue generation through implementation of various sales strategies, including expanding sales outlets to Natural Grocers chain of stores; regularly monitored sales performance to ensure consistent growth and customer satisfaction.● Led day-to-day operations for Durango Coffee Company; oversaw roasting, packaging, orders, sales, customer service, online store, and accounting. ● Collaborated with a team of 4 employees to ensure safe and productive operations; utilized basic labor formulas to compare weekly sales against number of labor hours paid, providing a quantifiable measure of efficiency and generating a correlation between sales and labor allocation.● Managed online store functions, including order processing, inventory, and customer service; continuously monitored the functionality and user experience of online platform, ensuring that it remained responsive, user-friendly, and capable of meeting customer demands, which fostered customer retention and ultimately, revenue gain. ● Monitored sales performance and customer insights regularly and implemented sales strategies to enhance revenue generation and ensure customer satisfaction. ● Coordinated with vendors for high-quality materials and competitive pricing. ● Developed and maintained strong relationships with customers by providing exceptional customer service, responding to inquiries and complaints promptly, and proactively addressing customer needs. ● Conducted general accounting tasks, including accounts payable and receivable, financial reports, and bank reconciliation.

Durango, Colorado

● Managed a team of 5 service professionals to ensure high-quality service delivery. ● Tracked and measured progress towards weekly sales goals with BDC Central proprietary software; analyzed conversation rates, lead sources, sales metrics, and individual performances to adjust sales strategies and optimize operations. ● Collaborated with service manager to identify growth opportunities for the service business; monitored metrics such as service completion rates, NPS (Net Performance Scores), customer satisfaction scores, and advisor productivity levels.● Developed and executed marketing and sales campaigns for the service department; utilized key performance indicators to track progress and growth. ● Assisted with day-to-day tasks as needed to accomplish weekly sales goals for team. ● Collaborated with sales team to create daily operations for front-of-house and train staff to streamline business operations and increase productivity.● Attended BDC Boot Camp run by BDC Central and implemented training for staff, which boosted productivity.

Durango, Colorado

Greater Salt Lake City Area

● Graduated with and maintained honor roll and ● Awarded internship at Visage MD Medical Spa. ● Education includes, but not limited to, advanced facials with facial devices, microdermabrasion, chemical peels, body treatments and wraps, facial and body waxing (male and female), laser hair removal, product and ingredient knowledge and natural nail manicures and pedicures.

Pagosa Springs, Co

● Developed, wrote, and executed advertisement plans and contracts, securing an average of 20 contracts per month.● Produced high-quality radio advertisements for a small rural town, generating $7,000 in monthly revenue.● Proactively marketed advertising to new and existing customers by understanding demographics and meeting their unique needs. ●Conducted engaging on-air interviews for various events and created sale specials, flyers, and trade agreements with local organizations and nonprofits such as the Chamber of Commerce and the Center for the Arts. ●Managed office tasks in a fast-paced environment, such as email correspondence, phone answering, document faxing, and letter writing.

Pagosa Springs, Colorado, United States

● Greeted a minimum of 40 customers per shift, provided menus, and relayed information about daily specials. ● Took drink orders from customers, poured wine and served draft beer, and checked identification cards to ensure that they were of legal drinking age. ● Cleaned 2 bars, 20 tables, and work areas, operated cash registers, collected payments, balanced receipts, and balanced register of $3000 for open and close of bar.

Carson City, Nv

● Researched and resolved 200 title documents lacking proper legal documentation per week; increased proper title documentation by 85% after corresponding with dealerships, insurance companies, the general public, and commercial and private industries.● Processed 700 title documents weekly, maintaining accuracy and efficiency when entering information into the DMV Genesis database to produce vehicle titles with an error margin of 3%. ● Served as a license reviewer with exceptional knowledge of federal guidelines and laws regarding driving privileges; responded to 250+ phone calls, 100+ emails, and 500+ correspondences from law enforcement, courts, district and public attorneys, field office employees, and citizens from around the country, weekly. ● Processed 600+ court documents, medical documents, and funds to cancel, suspend and revoke driving privileges with great attention to detail.

Truckee, Ca

Fast-paced, high volume business involving real estate valuation. Specialized software used and most work done through the internet. Intake orders, placing broker price opinions with various real estate agencies across the country and the Philippines. Quality assurance and training new employees included in my position. Created training manual for new employees.