Whitney Walker Email and Phone Number
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Whitney Walker phone numbers
An Analytical and Coding professional with a diverse background supporting marketing, pricing, and business intelligence teams in the development of comprehensive solutions to solve customer retention issues. Highly skilled at creating complex analysis to address key executive initiatives by assessing the impacts to business metrics. Consultative approach in working with cross-functional teams to ask the right questions to get to the root of the problem to solve. Insightful team player able to develop efficient, accurate, and timely data solutions while working in a fast-paced dynamic environment. Data Mining: Built detailed database to identify buying trends of existing customers in order to retain them. Customer Retention: Created Rate Plan Optimization tool to empower Customer Service representatives to give at-risk customers lower rate plan options instead of churning. Performance Management Reporting: Developed monthly dashboard to show current state of Premiere AMC Stubs program for Loyalty Marketing team. Core Competencies:
T-Mobile
View- Website:
- tmobile.com
- Employees:
- 77533
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Finance ManagerT-Mobile Jun 2021 - PresentOverland Park, KsTeam member of AMC Stubs Loyalty Program responsible for all analysis and insights related to 20MM+ membership program.• Analyze AMC Stubs database to identify churn triggers and utilize data to target and reduce churn.• Partner with Loyalty, Theater and Food & Beverage Marketing leveraging data insights to develop strategies.• Provide all monthly A-List churn, revenue and usage reporting to Executives.• Support launch of new loyalty programs by analyzing base customers, new members, churn/survivability and revenue impacts.• Measure effectiveness and success of Loyalty Marketing Campaigns and recommended alternative approaches as needed.
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Guest Analytics ManagerAmc Theatres Jan 2019 - Jan 2024Leawood, Kansas, United StatesTeam member of AMC Stubs Loyalty Program responsible for all analysis and insights related to 20MM+ membership program.• Analyze AMC Stubs database to identify churn triggers and utilize data to target and reduce churn.• Partner with Loyalty, Theater and Food &Beverage Marketing leveraging data insights to develop strategies.• Provide all monthly A-List Churn, Revenue and usage reporting to Executives.• Support launch of new loyalty programs by analyzing base customers, new members, churn/survivability and revenue impacts.• Measure effectiveness and success of Loyalty Marketing Campaigns and recommended alternative approaches as needed. -
Senior Business Intelligence Analyst Churn & Pricing AnalyticsSprint Jan 2010 - Jan 2019Overland Park, KsPromoted 3 times in 9 years.• Identified opportunities to reduce churn using Microsegmentation strategies, test and learn.• Spearheaded Rate Plan Optimization (RPO) program to identify applicable accounts. In December 2018, program had 740K takers and was leveraged to reduce churn.• Conducted analyses highlighting triggers contributing to decrease in overall churn in 2017 by 27 bps.• Highlighted various churn drivers through data mining within customer base to apply results for look-alike analysis.• Analyzed subscriber profiles, usage patterns and behaviors to understand various churn profiles.• Evaluated plan migrations to new and promotional rate plans to measure take rates and calculate revenue impacts. -
Business Analyst Ii, Cable OperationsSprint Apr 2008 - Jan 2010Overland Park• Analyzed business metrics and Cable Partner data to report state of business, statistics and financial implications to Executives.• Improved forecasting by developing a seasonality profile depicting order trends by week, month and year to manage resources.• Provided reporting and data metric analysis to identify business trends and results to Senior Management.• Partnered with IT Organization while testing functionality of website, writing requirements and researching data anomalies.
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Product Marketing Analyst, Product DevelopmentSprint Feb 2006 - Apr 2008Overland Park• Received 5 Excellence Awards in 2007 for enhancing partnership with Marketing to launch Loyalty Programs. • Created and developed analyses, reports, profiles and ad hoc requests for Product Managers, Finance and Marketing. • Developed scorecards streamlining data from various departments and vendors.• Analyzed music download usage and behaviors contributing to the approval and implementation of product repricing.
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Marketing Analyst Campaign ExecutionSprint May 2002 - Feb 2006Overland Park• Consulted with client to identify objective and ensure correct interpretation of data elements.• Wrote logic and executed complex campaigns identifying leads most likely to respond to various offers.• Evaluated the selection of leads and analyzed results of campaigns.• Ensured leads were compliant to guarantee customer privacy.• Developed reports to measure new and existing programs assessing the effectiveness of new rate plans, changes in credit and customer policies, revenue performance, take rates and customer lifetime values.
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Front Desk ManagerMarriott Rivercenter Nov 1999 - Jul 2000San Antonio, Texas Area• Managed daily activities including Front Des, Guest Response, Concierge, Bellstand/Valet and Guest Relations.• Motivated, developed and coached up to 75 front office associates according to Service Excellence Standards.• Received #1 Satisfaction Scores in Convention Network.• Developed guest loyalty by enforcing the Marriot Elite Program.• Ensured payroll budge remained in compliance.• Led tax exemption projected which reduced bad debt by 80%.• Maximized revenue by controlling daily room inventory for 1,000 room hotel.
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Housekeeping ManagerWyndham Garden Hotel Sep 1997 - Sep 1999Overland Park• Received Manager of the Year Award. • Increase Guest Service Index scores by 4.7%.• Area trainer for all new Housekeeping Managers and Managers in Development for Kansas City.• Certified Customer Service Trainer and led Customer Service training program.• Selected to transition Housekeeping Department (20 Employees) from Grand Heritage Hotels to Wyndham Hotels & Resorts.• Developed and implemented room inspection and preventative maintenance program to improve room cleanliness.• Trained and mentored 22 housekeeping associates.• Analyzed budget and implemented actions to decrease departmental productivity costs by 10%.• Executed budget, profit & loss, and inventory controls for entire department.• Maintained purchase orders, vendor invoices and monthly checkbook of accounting procedures.
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Operations SupervisorCourtyard By Marriott Jan 1996 - Aug 1997Kansas City, Mo
Whitney Walker Skills
Whitney Walker Education Details
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Hotel, Motel, And Restaurant Management -
Minor In Business Administration
Frequently Asked Questions about Whitney Walker
What company does Whitney Walker work for?
Whitney Walker works for T-Mobile
What is Whitney Walker's role at the current company?
Whitney Walker's current role is Marketing | Data Analytics | Business Intelligence.
What is Whitney Walker's email address?
Whitney Walker's email address is ja****@****hoo.com
What is Whitney Walker's direct phone number?
Whitney Walker's direct phone number is +121031*****
What schools did Whitney Walker attend?
Whitney Walker attended Kansas State University, Kansas State University.
What skills is Whitney Walker known for?
Whitney Walker has skills like Wireless, Telecommunications, Analysis, Program Management, Analytics, Competitive Analysis, Management, Mobile Devices, Microsoft Office, Crm, Customer Service, Product Management.
Who are Whitney Walker's colleagues?
Whitney Walker's colleagues are Mark Gaines, Vigneshwaran Vicky, Lewis Harville, Bianca Velez, مشاري ميشو, Bemnet-Bekele Megersa, Teresita Galanto.
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