Whitnie Clark Email & Phone Number

Peachtree Corners, Ga, Us

Franklin, Tn, Us

Developed and implemented processes to enhance efficiency and increase productivity at a pediatric therapy clinic for children ages 6 weeks to 21 years of age with special needs. Implemented telehealth initiative for over 1,000 patients to receive Feeding, Occupational, Physical, and Speech therapies. Telehealth services were implemented for therapists, patients, and parents/caregivers in 48-hours including sourcing HIPAA secure platform, obtaining consents, publishing communication, delivering training, and scheduling. Partnered with other pediatric organizations in the state of Tennessee to petition state government for therapists to be granted ability to perform therapy via telehealth; and received approval.Developed and implemented productivity goals for all levels and employee types in the organization.Conducted rediscovery of EMR platform to identify enhancement and process improvement opportunities.

Dallas, Texas, Us

Spearheaded strategic turnaround of the largest clinic in a multi-state group of medication assisted opiate addiction treatment centers, while maintaining all daily operational responsibilities. Created and presented challenging and innovative curriculum and training materials for new employees in each department leading to increased comprehensive knowledge and understanding of company processes and procedures. Implemented corrective action to resolve previous findings identified by governing agencies resulting in successful recanvass audits. Increased employee morale and satisfaction and achieved a 90% retention rate. Expanded patient base as a result of organizational networking and enhanced marketing efforts.

Houston, Tx, Us

Charged with leading operations and strategic initiatives in five locations throughout the state for an innovative leader in home sleep studies and PAP therapy; successfully expanded service options with increased quality and efficiency. Assisted in the acquisition of Austin, TX location to expand service market and secure better contracted rates with insurance partners. Developed and launched end-to-end process flow documentation and training curriculum for enhanced patient and client experience. Implemented quality control process for delivery of services resulting in decreased claim denials and increased revenue. Led initiatives to introduce tools and resources throughout operation to increase efficiency, visibility, productivity, and quality across all service lines. Assumed a primary role in implementing change leadership processes to improve culture and overall employee morale. Increased patient acceptance of services by 28% since between June 2018 and May 2019.

Dallas, Texas, Us

Managed daily operations including staff oversight, regulatory compliance, business development, and profitability. Led recruitment and onboarding efforts for clinic staff inclusive of physicians, respiratory therapists, nurses, and medical assistants. Introduced four new service lines like telemedicine and intensive outpatient programs and developed key performance indicator measurements for each. Completed acquisition and integration of two clinics in Virginia. Successfully obtained Joint Commission Accreditation and concluded annual Kentucky state audit and DEA inspection to maintain licensure and accreditation.Developed a strong employee culture with shared beliefs, truths, goals and values. Community activist in identifying and partnering with organizations to provide variety of resources to patients.

Us

Originally hired as Manager of Customer Care for a national home durable medical equipment provider specializing in respiratory care. Promoted to positions of increasing responsibility to include Program Manager (Compliance) and Sr. Manager of Performance Improvement.Partnered with executive team to identify deficiencies and implement resolutions for performance and process improvement in the areas of operations and sales. Increased organizational productivity in consumer facing roles. Introduced multiple product lines from inception to outcome measurement. Reorganized and restructured centralized call center operations from Kentucky to California including completing process enhancement design, recruiting, and employee onboarding. Increased profitability in all lines of business through process implementation focused on quality and maximized productivity.

Us

Responsible for design, development and implementation of company wide processes and training programs in Sales, Operations, Revenue Cycle Management and Compliance. Training initiatives included curriculum redesign for multiple roles in sales & operations, design and implementation of new CRM processes and platform, product line implementations, wide-scale cross functional design and implementation for new HME software, new hire training, localized performance enhancement, corporate training, and new process and compliance implementation. Managed remote training team, prioritized initiatives, and organized deployment by business impact and need. Represented Learning & Development on multiple project teams focused on performance enhancement, company restructuring, implementation of new product lines and processes, and compliance governance. Training implementation methods include: large-scale live training, on-site localized, GoTo Webinar web based conference, e-learning, workbook, and new hire onboarding.

Us

Responsible for managing multiple on-site and remote functions for multiple lines of business consisting of 150+ employees tasked with new order processing, customer retention, order fulfillment, marketing, revenue cycle management, compliance regulation and quality assurance audit risk reduction. Responsible for hiring, on-boarding, and training of employees while maintaining service level agreements and ensuring a positive experience for internal and external customers. Tasked with project management initiatives include the development and implementation of four cross-functional teams, curriculum development and process implementation for employees nation-wide using change management techniques. Managed multiple on-site and remote functions for customer retention and new order processing. Ensured all direct reports completed monthly in-service seminars and were within compliance of all healthcare regulations. Tracked individual and group performance using assessments and evaluation tools and facilitated regular team meetings and trainings remotely and in-person. Accountable for presenting monthly, quarterly, and yearly business reviews to senior leadership.

Responsible for ensuring a positive guest experience by providing exceptional customer service and promoting merchandise sales for a living history museum presenting history of the Shaker religious community. Coordinated tours for individuals and large groups based on specific interests and needs.Partnered with team members to track and meet merchandise sales targets. Assisted in buying and gift shop merchandising. Designed and coordinated exhibit displays and corresponding educational information.

Bachelor Of Arts (B.A.), History And Political Science

Master Of Arts - Ma, Secondary Education And Teaching