Crystal Whittenton, Sphr Email & Phone Number

At Southern Outdoor Restoration, I love to: - Implement Human Resources, training, and technology innovations to grow the company and its reputation while ensuring a positive experience for the employee.- Identify, design, and implement streamlined business processes to create efficiencies and benefit our clients. - Analyze and roll out tech tools like Lessonly, BambooHR, PerformYard, and ServiceTrade to accomplish organizational goals more efficiently.- Lead and train the Business Process team where we turn financial and KPI data into robust reporting via a custom-built app pulling data from multiple sources.- Build an intentional company culture with an unwavering focus on our 4 core values: invest in our team, execute with discipline, pursue constant improvement, and do the right thing.Southern Outdoor Restoration is a small business specializing in commercial pressure washing, gutter cleaning, window cleaning, and holiday lighting for HOAs, townhome communities, commercial properties, parking decks, and apartments.Career progression:6/27/2016: Business Process Manager9/9/2019: Human Resources Manager/ Business Process Manager7/20/2020: Director of Human Resources1/23/2023: Vice President Human Resources

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Association management was relationship management at its core. As a career, it was interesting, challenging, and it finely honed my soft skills, especially those relating to conflict mitigation and ethics. I enjoyed the responsibility of acting as both consultant and administrator to highly-educated, experienced, and distinguished Board members, and persuading them to see the big picture regarding a communication plan or a budget I had drafted. The other wonderful thing about association management was the diversity of the work- there was a new challenge every day; a new way to help people meet their goal of protecting and enhancing the value of their residential or commercial real estate and amenities. The industry molded me into a skilled jack-of-all-trades. In a given week, I might develop an accurate reserve budget, alleviate a PR or customer service pain point, build a new website, or perhaps most satisfyingly, tackle interesting projects alongside volunteers who brought an incredible diversity of skills to the table. At PPM, I specialized in management for single family community associations, townhome communities, commercial properties, and developer-controlled communities. I had extensive experience managing and developing the members of the Boards of Directors and committees, generally numbering around 70-75 annually. As the client-facing leader of a small team, I managed 13-16 non-profit residential and commercial corporations entailing 3,400 units with total annual operating budgets of $3.21M.

Cincinnati, Ohio, Us

(At the time of my employment, this company was called Talis Management Group) Managed a portfolio of communities while also serving as office manager/ HR (onboarding, policies, and benefits administration). Created an employee training manual to mitigate time lost during times of excessive turnover. Spearheaded a large project to take the office paperless and implemented the scanning software and correspondence templates to facilitate its success. Served as volunteer lead for charity golf tournament benefiting Habitat for Humanity for my final two years.

Us

Scored standardized tests from various states' school systems, Grades 4 - 12.

Created handmade calligraphy stationery (invitations, seating charts, greeting cards, envelopes). Coded and designed website for taking orders, advertising work, and providing price quotes. Responded to rush requests for highly stressed clients.

B.A., Sociology Major With A Minor In Russian Language And Literature

No Degree, Law