Interactive Designer II 2013-2017• Established Blackbaud Support “Rapid Response”• Handled Front End Client Change projects start to finish that were able to be completed in 5 or less business days including but not limited to;o Sales and scoping o Project Managemento Developing Solutions using HTML\CSS\JQueryo Training on and implementation of solutionso Troubleshooting and maintaining existing Blackbaud and Partner developer solutions• Developed Support Client Management Experience Reporting Webo WAMP (Windows, Apache, MySQL, PHP) Stacko Provided web-form based interface to allow tracking of client satisfaction responses for internal resourceso Maintained a feature request and “Bug” reporting tool for project utilizing Bug-Zilla Senior Support Specialist 2008-2013• Phone Support for Blackbaud Web Applications (NetCommunity and NetSolutions)o Assisted with developing and sending mass email blasts (Maintaining Data List Integrity from Raiser’s Edge Software and created CSV files)o Guide users through constituent management and gift entryo Assisted users with Fundraising Event Setup and Managemento Created and Maintained Knowledgebase Solutions Articleso Assisted Product Development in creating Work Items and Bug Notifications• Blackbaud Support Noteso Maintained consistently high Customer Satisfaction scoreso Customer Support Quarterly “MVP” Award Winnero Cross Trained multiple products including support for the Blackbaud Hosted Environment