Nicholas Murray Email & Phone Number

I am a leader who believes communication is the key to solving any problem. I work best in a team and I am committed to creating phenomenal customer experiences.Over 7 years at Starbucks Coffee Company, I have helped customers find the best products by understanding their needs and building relationships. I lead by example to build a team focused on exceeding our customer's expectations and providing the best service. Getting my team aligned around shared goals and KPIs makes me happy, but seeing us progress makes me proud.▣ Notable Achievements ▣■ Managed daily operations of a high-volume store bringing in over $1.25M in annual sales, including delegation of work, team deployment, inventory, and ordering. ■ Consistently exceeded weekly speed of service goals by 12-15% by eliminating bottlenecks in production and maintaining a sense of urgency while recognizing successful performance.■ Honed my time management skills by earning an Associate of Science in Engineering and Bachelor of Science in Communication while working full-time.■ Facilitated weekly cross-functional meetings focused on financial metrics and KPIs, reporting and communicating constructive feedback to team members to ensure goals were exceededI love coffee, and Starbucks has been a great place for me to leverage that to inspire others to try new coffees and pairings. The first day of work my manager introduced me to a pairing of Komodo Dragon (Starbucks Dark Roast) with a LaBoulange butter croissant, and ever since I was hooked on creating that exceptional experience for others. When I begin a job I want to know everything there is about it. I love to learn every detail when I discover something new and I enjoy getting to know people. I strive to build a reputation for myself at work as the person who gets things done with a smile. Building relationships is key to how I operate, and keeping up communication with people across different functional roles within the organization helps me keep big-picture success in mind. I want to connect the dots between the goals of my company and the needs of my customers so that everyone wins.When I am not working I enjoy weightlifting, running (2020 Disney Marathon!), reading, and cooking.I love networking with like-minded professionals and people from different backgrounds and to share experiences and connections. Feel free to connect with me or send me an e-mail at whoisnickmurray@gmail.com, thanks!