Judie Cummings Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Quakertown, Pennsylvania, United States

I work with the Adept Sales Team to gather information and requirements for the implementation of Adept. I provide technical knowledge to Customers and Prospects in order to help them make better decisions in regards to Adept. In this position I write the scope of work for our Adept Implementations, answer RFP's & RFI's from a technical and functionality standpoint, and manage the daily questions and issues for the Synergis Software Application Consultant Team. The ability to be customer focused helps me provide the proper service at a cost that works best for our clients.

Quakertown, Pa

As a Solutions Architect at Synergis, I provide support to our sales team by gathering requirements, writing up and providing Scope's of Work for existing and new clients. Helping provide a positive implementation of the Adept software.

Quakertown, Pennsylvania, United States

As a Giant Direct Shopper I am responsible for picking the items for orders that are placed online. I also find a suitable substitute for what they are purchasing if the item is out of stock. I also have helped bring out orders to the Giant Direct Customers who are picking up, loading their groceries, providing a list of out of stock items and any substitutes. As a Giant Direct shopper I have helped customers of the Giant Food store find items they are looking for in a friendly manner.

Quakertown, Pa

As the office Manager I have enjoyed Grace create more consistent customer experience. Creating policies and procedures that help the business become more efficient. Having a focus on our clients and the community will help Grace provide the best services and help our technicians stay on the cutting edge of technology.

Quakertown, Pa

Ensuring client satisfaction for all services rendered by Grace Computers. This includes all scheduling and rescheduling when needed, managing technicians performance, follow up for jobs that were completed and ensuring they were done to the client's satisfaction, and resolving any issues that the client may have had with the service rendered. Created process to help identify what areas are needed to be refined to ensure stellar customer service.

Managed all installations of Adept and the implementation team. I was a part of the lifecycle of implementations starting with the sale of any installation or service through supporting our customers for a few weeks after the implementation is complete. This ensured that pre-requisites were completed for installations and afterwards all work was completed to our customer's satifiscation.

Managed a team of helpdesk technicians and worked closely with QA and development to ensure all client issues are resolved in the most efficient and effective manner.

Worked with customer to resolve any issues or questions with Adept. Including any connection issues with MS SQL, Oracle, or My SQL. Supported customers by working with QA and development to resolve issues in a timely manner.

Quakertown, Pa

In this position I worked in QA and Heldpesk until Synergis had a QA department so I could focus on support our customers. Being one of the first full time helpdesk technicians I helped setup Synergis Software's Helpdesk team standards. In this position I answered questions and troubleshoot issues with NFM3. Any escalated issues I would coordinate a resolution by working with our QA and Development teams.

Quakertown, Pa

Built computers, confirmed that all components were present when shipping computers and did some office work which included filing.