Michelle Wickman Email & Phone Number

Ponte Vedra Beach, Florida, United States

Establish the foundation for operational excellence, growth and scale through close partnership with C-Suite/Executives to optimize processes, systems and data flow.

We make purpose-built software for specialty manufacturing and distribution businesses that streamline complex processes, optimize operations visibility and throughput, and drive improved quality, profitability, and revenue growth. Deeply embedded in our customers’ businesses, Advantive’s software solutions add value along the full manufacturing and distribution lifecycle.Our customers, who include corrugated and packaging manufacturers, equipment and supply wholesale distributors, and automotive and other specialty manufacturers, benefit from our solutions that have been honed over decades in the marketplace. We know our customers’ businesses intimately and deliver software to address their needs.Our software is deeply embedded in our customers’ operations. From schedule optimization and quality to sales order, inventory, and fulfillment management, from financial management to e-commerce to reporting and analytics, our software is designed to optimize every aspect of the manufacturing and distribution value chain. Specialized, scalable, and easy to use, our software optimizes performance and drives rapid value and ROI for our customers.

Ponte Vedra Beach, Fl

- Partner closely with C-Suite/Executives within the TCV portfolio of companies to redefine their ideal customer journey and customer retention strategies focused on leading practices within Customer Success, Professional Services and Customer Support- Establish the foundation for growth, scale and operational excellence through the optimization of processes, systems and data flow in the Lead to Revenue lifecycle- Develop and maintain the Preferred Partner Program delivering service excellence and premier pricing from our partner network to our portfolio of companies

Jacksonville, Florida Area

Work in close partnership with North America Consumer Operations teams to drive efficiency at the regional level and deliver a simplified experience for our customers via technology. Lead the global Salesforce Service Enablement team, partnering closely with the regional Salesforce delivery teams to optimize the value and adoption of the Salesforce platform across products and regions for the Global Consumer Bank.

Ponte Vedra Beach, Fl

JAUST is a boutique consulting firm that focuses on process optimization and best practice enablement. The VP of Operations partners with CEO and Head of Sales to secure client engagements. Establish detailed proposals and estimates which translate into Statements of Work. Serve as advisor to client contacts to optimize processes and enable best practices within the salesforce ecosystem. Full solution design, including integration and automation, data sourcing, object design and data cleansing, end user training and documentation, system reporting and KPIs. Manage and collaborate with development team leads/offshore to oversee deliverables. Hands-on system configuration and testing as needed to ensure highest quality deliverables. Recruit and develop internal talent, supervise external sourcing/ subcontracting processes and vendor management, as well as internal operations, including AP/AR/Payroll and staffing arm.

Austin, Tx

VCG is the consulting arm of Vista Equity Partners, which purchases underperforming software companies, rapidly creates value and then divests the acquisition. The Business Applications team partnered with other VCG operational practices to optimize the lead-to-cash processes, including professional services and customer support, leveraging Salesforce.com as the central application in the core stack of standard systems implemented. Director, Business Applications is responsible for leading a team of Program Managers, who in turn execute the operational and systems transformation that serves as the foundation of this optimization.

Alpharetta, Ga

Partnered with executive leadership to provide technical and business guidance in the Field Services Department. Liaised with IT to define, document and prioritize enhancements to existing tool sets. Drove gap analysis and feature review sessions to define future state business processes and systems design to complete the integration of the Radiant Systems acquisition into the NCR application stack. Directed, mentored and grew Business Analyst team.

Alpharetta, Ga

Managed, coordinated and directed all special programs for the Accounting Department while maintaining application ownership and administration of financial systems. Developed and implemented guidelines, policies and procedures with the purpose of ensuring audit/GAAP compliance, alignment with organizational mission and streamlining operations. Collaborated with department directors, company executives and key stakeholders for the coordination and alignment of objectives across multiple functional areas and on corporate-wide workflow and process improvement initiatives. Partnered with executive leadership to provide technical and business guidance.