Jennifer Wiese Email & Phone Number

Kansas City, Mo, Us

Associated Wholesale Grocers (AWG) is a retailer-owned cooperative serving over 3,000 retail member stores with a complete assortment of grocery, fresh meat, fresh produce, specialty foods, health care, and general merchandise items. • Develops IT HCM strategy and drives execution alignment by defining a Project Portfolio process in partnership with HCM stakeholders to build out a multi-year roadmap, scheduling annual summits and planning quarterly prioritization initiatives to implement department imperatives, increase customer satisfaction and integrate Oracle delivered enhancements to improve platform stability and functional enhancements.• Drives culture, employee and team development using transparent, positive communication through 1:1s, team meetings and standups resulting in a high performing, supportive team dynamic. • Leading Oracle Fusion solution availability and customer service improvements resulting in incident age improving by 67% from 150 days to 49 days in 5 months.• Led partnership between IT and business partners to deliver open enrollment and continued process improvement post-implementation.

Yellow Corporation was a transportation company offering Less-Than-Load services to ship industrial, commercial, and retail goods. The Director of Application development for Shared Services led the IT product management, development and implementation of back-office systems supporting People, Finance and Revenue Management• Led team of three managers and sixty-five individual contributors• Key contributor in establishing and implementing business aligned technology strategy; defining, communicating, and partnering with C-level leaders to introduce and support budget driven, forward-looking technologies to deliver technology needs across the corporation.• Established Quality Center of Excellence to implement and support Quality Assurance through mature testing processes, procedures, and framework across the enterprise.• Accountable for on-going initiatives to upgrade an outdated imaging solution, replace workforce management platform and reduce third-party systems through Oracle Fusion platform enhancements.• Led successful delivery of Oracle Risk Management to replace a third-party solution resulting in annual cost savings of $400K and streamlined processing to support SOX Compliancy.• Maintained regular touchpoints and open communication, promotes autonomous leadership, and contributes to the growth of others through mentoring.

Responsible for the development and implementation of projects, delivery of enhancements and maintenance of IT applications for Human Resources, Payroll, Finance and Physical Security.• Plans, schedules, and prioritizes IT software, technology projects and production support in partnership with business partners, IT teams and executive leadership. • Completed migration of 4 operating companies to the Oracle Fusion Cloud HR and Finance.• Championed the expansion of Oracle Fusion Cloud modules, worked with business partners and IT to determine the needs to provide value to the business.• Successfully implemented an Oracle Fusion module expansion to eliminate maintenance, overhead, and costs associated with 3rd party solutions; Completing Oracle Recruiting Cloud, Oracle Help Desk and Digital Assistant, Priority Pay App, Intelligent Document Recognition, Travel and Expenses, Procurement and Sourcing• Partnered with Physical Security and other IT teams to implement a new Access Control system by assisting with the process of evaluating vendors, determining the optimal solution, ensuring IT resources were available, providing a PM to assist, building the AFE for funding, working with the vendor and standing up the new system in preparation for rolling it out to the organization.• Maintains regular touchpoints and open communication with team resulting in above benchmark Employee Engagement scores.

Overland Park, Ks

Responsible for the support and maintenance of Operations applications through incident and problem resolution, business enhancement requests and transformation activity support.• Led the IT Production Support team responsible for supporting TEC Shipment, Freight Billing, MCMS Customs, Ops Field Systems, LH DDM & ELD.• Significantly improved operational metrics through building dashboards and engaging directly with business partners and team; 80% reduction in open incidents, 80% reduction in open problem tickets, 93% reduction in average incident age, and 7% increase in customer satisfaction survey results over the course of a year.• Facilitated and partnered with IT peers to define and implement the Flexible Workplace Policy, ultimately contributing to work from home best practices followed during the Covid pandemic.• Defined and implemented the Move2Support process utilized in the application transition from development teams to support organizations.• Improved team culture by maintaining an open-door policy, being available 24x7, and keeping the team engaged and productive particularly through the beginning of the pandemic.

- Assists the Chief Information Officer in planning, scheduling, prioritizing and controlling work of IT. Monitors, prepares time estimates, develops and implements work plans for projects. Develops short and long range technical, operational strategic plans and provides oversight of IT staff.- Negotiates, develops and administers contracts and agreements for services and materials.- Supervises and participates in the development and selection of new applications and systems.- Provides support to the Chief Information Officer and coordinates the development, preparation and submittal of the IT Project Portfolio, operating budget, equipment replacement schedule and capital improvement program.- Manages the technical support for the City’s Internet and Intranet applications.

Overland Park, Ks

- Responsible for customer facing application teams utilizing an architectural understanding of Java based applications, NGTP, MQTT, LWUIT, SQL, HTML, CAN bus protocol and OBD-II standards to successfully deliver an award winning, in-vehicle infotainment system vehicle launch in partnership with Fiat/Chrysler.- Ability to prioritize, structure and motivate teams to design, develop, deliver and support systems resulting in increased project hours delivered by 200% with a 40% reduction in staffing within 6 months.- Successfully stabilized back end systems for the Sprint Velocity Telematics Platform contributing to 63% reduction in trouble tickets generated per subscriber and 64% improved system response times.- Led development of iOS/Android mobile application and head unit integration to support remote vehicle operations and in-vehicle media experience in accordance with automotive and IT industry best practices.- Responsible for delivery of User Experience in alignment with product roadmap, business requirements, marketing initiatives, mobile and web application standards resulting in end to end customer experience from registration to in-vehicle media execution.- Accountable for production operations and production support teams to ensure efficiencies in operations, Care system support, troubleshooting and resolution to production changes and outages.

Overland Park, Ks

- Led Business Process Re-engineering effort to design, deploy, train and support Clarity Project and Portfolio Management tool replacement of existing IT platform project management application.- Provided standardized reporting methodology and synergy of multiple source systems utilizing canned and user defined parameter reporting resulting in reduction of reporting suite from 700 individual reports to 50 streamlined reports.- Created and maintained data governance modeling used in financial, schedule, and resource management metrics resulting in improved project and resource data from 20% to 75% compliance, enabling increased efficiency in project management and resource management practices and single-source financial forecast data reporting.- Developed Project Complexity modeling used in cycle time analytics utilized to reduce cycle time.- Successfully developed and sustained organizational predictability models in support of proactive project delivery and budget monitoring.- Successfully managed cost, scope and schedule of medium and large projects within the IT organization resulting in a 100% On-Time and Within Budget project delivery.

- Successfully procured customer hardware needs resulting in 98% met customer commit date goals.- Collaborated with engineers to revamp core facility build process resulting in 100% on target roll out completion.- Facilitated re-utilization of existing hardware on a per opportunity basis resulting in savings in excess of 2 million dollars to the capital budget.- Developed in-house process for approval and tracking of purchase/lease requests for major capital expenditures.

Bachelor'S Degree, Business

Education record