William Knight Email & Phone Number

Austin, Texas Area

Austin, Texas Area

Austin, Texas Area

• Roles – IT Infrastructure, Data Manager, Enterprise Architect, Systems Integration, VOIP, Application Management, Employee Development, Project Management leadership for NRG Home Solar.
• Significantly and materially contributed to the growth of NRG Home Solar from $30m sales to $1b+ sales through leadership, product innovations and organizational optimizations.
• Increased revenue by 300M through the delivery of a business intelligence platform that tracked and provided insights into solar lease funding.
• Expedited solar installation rates by over 50% through simplified workflows, and approved SQL ETL, SSIS, or Domo Big Data Analytics resulting in streamlined/simplified workflows.
• Created and led highly functioning teams of highly skilled Developers supporting production environments.
• Led infrastructure functions for mergers and acquisitions, including the creation and implementation of standards, guidelines and playbooks.

Austin, Texas Area

• Responsibilities – Leadership, IT Infrastructure, Data Manager, Enterprise Architect, Computer/Network Security, VOIP, Application Management, Project Management leadership for the NRG Residential Solar Solutions, NRG.
• Stabilized/upgraded an in-house CRM servers to virtual AWS CRM servers to facilitate the rapid conversion onto a SalesForce platform with the ServiceMax Dispatch Console. Increased scheduling efficiency by over 500%.
• Trained Managers, home service techs, and users on how to use the SalesForce/ServiceMax platform, create reports for analytics, budgets, KPI’s, work queues, vendors, and customer data.
• Delivered, and trained home service techs on the use of tablets with ServiceMax workflow queues, with POS functionality which eliminated lost paperwork, inaccurate billing, bad estimates, repeated service calls, poor.
• Increased application release quality and improved troubleshooting effectiveness through the implementation of a best in class change management solution.
• Reduced cost by 50% and increased delivery through the implementation of AWS PaaS Environments.

Austin

• $1M projected annual savings related to changing PRI PBX phone system to SIP trunks VOIP with Virtual Hold customer call back feature.
• Drove cost reductions and increased employee engagement through the implementation of a company-wide competition where individuals submit innovative cost savings ideas. Resulted in over $2M in savings annually.
• Managed vendors and negotiated contracts with a budget over $2.5m in 2012.
• Delivered infrastructure uptime of over 98%, exceeding the agreed upon SLAs, through the creation, deployment and support of non-cloud Dev, Staging, Production VMWare, Hyper-V, environments of EMC, NetApp SAN’s, and.
• Improved system performance through the implementation of end to end process improvements including Architectural Design, Development and Testing Guides.
• Directed industry leading server, network, and technical teams responsible for the local and distributed end-user support for retail energy and solar resulting in the “Highest in Customer Satisfaction for Residential.

Austin, Texas Area

Contract Senior Database Administrator Consultant technology expert for Green Mountain Energy

Glendale, CA

Northridge, CA

Assisted businesses in setting up IT Infrastructure, and training.

Van Nuys, California

Bachelor’S Degree, Bachelor Of Science Degree

Computer Science Coursework

Computer Technology Coursework