• Finding solutions from previous cases using the Knowledge Base • Working the life cycle of a help desk incident • Collect information on the problem to pass it to the next Tier if necessary • Adding further information and items (Assets, configuration items, clients, etc) to the initial job definition • Closing and re-assigning tickets • Guiding customers with troubleshooting • Monitor available tools for issues (network, server) • Review information and training available for first-level support • Adding actions items to tickets • Linking similar tickets together • Actioning multiple tickets at once • Responding to client queries

Designing of corporate branding, i.e. logos, branding and advertisement.

I was responsible for church planting, coordinating the Mohale Groups - an initiative to support Orphans and Vulnerable Children and I supported the church leaders.

The instruments I teach are guitar, ukulele, banjo and bass guitar.