Wil Jackson Email & Phone Number

Little Rock, Ar, Us

Little Rock, Arkansas Area

- Technical Lead for the Markets Operator Interface (MOI) and Post Operation Processing System (POPS) in SPP’s Integrated Marketplace systems - Managed relationships between multiple vendors, applications, and platforms while transitioning to the lead developer on the POPS application.- Supported multiple Energy Market System applications that are hosted on Linux, Windows, and Informatica platforms.

Little Rock, Arkansas Area

- Worked to manage priorities and relationships between multiple vendors, applications, and platforms to be able to successfully support the implementation of SPP’s Integrated Marketplace- Subject Matter Expert for the Markets Operator Interface (MOI) and Post Operation Processing System (POPS) during the implementation of SPP’s Integrated Marketplace.- Supported multiple Energy Market System applications that are hosted on Linux, Windows, and Informatica platforms.

• Working as a liaison between business partners and application programmers to resolve issues and deliver enhancements within the Alltel billing system.• Responsible for maintaining quality and integrity within the Alltel billing system while ensuring all Service Level Agreements are met.• Served as a primary contact for functionality differences between the Alltel and Verizon billing systems to help implement the conversion to the Verizon billing system within one year.• Worked on multiple successful billing system conversions where customers were converted into and out of the Alltel billing system

• Responsible for coordinating and implementing tactical, “quick fix” solutions within the development pipeline while maintaining quality and integrity within the Billing System.

• Coordinated enhancements/projects within the development life cycle.• Worked closely with projects to ensure that all time lines, conflicts, and issue were met and resolved in an appropriate and timely manner• Prepared a monthly executive summary and newsletter of upcoming development initiatives and details of enhancements that were installed into a Production environment during the month.

• Performed testing of new and existing functionality within Alltel’s Billing Systems and their external interfaces to ensure minimal user impact during final install.• Developed test plans for testing upcoming enhancements in order to verify all components of the enhancement are delivered correctly with a minimal impact to Production processing.

• Answered calls from Sales and Customer Service representatives about technical issues related to phone and network problems

• Answered customer calls from customers related to billing and assisted in resolution of billing and technical issues.