• Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.• Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry.• Visually inspect applicants and their belongings prior to allowing entry into the facility. During national pandemics or other health crisis, applicants may be asked questions about their status of illness and may be declined entry.• Conducting periodic facility checks (both interior and exterior) reporting any concerns to the Site Supervisor to manage.• Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.• Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed

• Handle all emergency after hour’s service request according to established department policies and procedures.• Make decisions regarding accounts after hours.• Schedule and update service calls with all appropriate parties• Confirm satisfactory completion of service calls on behalf of Corporate Facilities department and Global.• Provide timely feedback to Clients, on call team and correct team in the office regarding service failures or customer concerns.• Partner with vendors to meet and exceed customer’s service expectations.• Negotiate vendor’s quotes and proposals while vendors are onsite and provide real time price updates to Clients.• Draft new customer proposals. Ensure customers are informed of all NTE increases needed.• Process high volume of data and calls while inputting information into the appropriate technologies.• Effectively interface with clients’ Corporate Facility Department.• Handle escalations regarding contractor errors for a service.• Handle all emergency requests in a highly expedited manner by oneself• Communicate issues, changes and updates within the team to the department manager.• Implement experience and knowledge to ensure the proper and timely completion of projects• Perform other related duties as assigned to include working Holidays when required and scheduling service requests for the following morning.

• Responded to any emergencies that needed assistance.• Worked with the customer to provide the best service, and make sure that the job comes out the most efficiently way possible.• Monitored loss, made sure moisture readings reached acceptable moisture levels• Supervised job sites to make sure protocols from IICRC were followed.

• Handle all emergency after hour’s service request according to established department policies and procedures.• Make decisions regarding accounts after hours.• Schedule and update service calls with all appropriate parties • Confirm satisfactory completion of service calls on behalf of Corporate Facilities department and Global.• Provide timely feedback to Clients, on call team and correct team in the office regarding service failures or customer concerns.• Partner with vendors to meet and exceed customer’s service expectations.• Negotiate vendor’s quotes and proposals while vendors are onsite and provide real time price updates to Clients.• Draft new customer proposals. Ensure customers are informed of all NTE increases needed.• Process high volume of data and calls while inputting information into the appropriate technologies. • Effectively interface with clients’ Corporate Facility Department.• Handle escalations regarding contractor errors for a service.• Handle all emergency requests in a highly expedited manner by oneself• Communicate issues, changes and updates within the team to the department manager.• Train and motivating the team.• Implement experience and knowledge to ensure the proper and timely completion of projects• Perform other related duties as assigned to include working Holidays when required and scheduling service requests for the following morning.

• Respond to any emergencies that need assistance.• Scope out damage, get any paperwork sign and make sure all paperwork is filled out correctly.• Work with the customer to provide the best service, and make sure that the job comes out the most efficiently way possible.• Follow up with management companies to make sure all paperwork gets to them, such as the certificate of satisfaction, monitoring reports.• Create a proposal per loss and follow up for approval. • Monitor loss, and make sure all readings indicate that the loss is been restore.• Supervised job sites to make sure protocols from IICRC are been followed.• Clean carpets, tile and grout, upholstery, with truck mounted equipment or portables.• Carpet repairs, carpet re-installed, carpets re-stretched.

• Handle all emergency after hour’s service request according to established department policies and procedures.• Make decisions regarding accounts after hours.• Schedule and update service calls with all appropriate parties • Confirm satisfactory completion of service calls on behalf of Corporate Facilities department and Global.• Provide timely feedback to Clients, on call team and correct team in the office regarding service failures or customer concerns.• Partner with vendors to meet and exceed customer’s service expectations.• Negotiate vendor’s quotes and proposals while vendors are onsite and provide real time price updates to Clients.• Draft new customer proposals. Ensure customers are informed of all NTE increases needed.• Process high volume of data and calls while inputting information into the appropriate technologies. • Effectively interface with clients’ Corporate Facility Department.• Handle escalations regarding contractor errors for a service.• Handle all emergency requests in a highly expedited manner by oneself• Communicate issues, changes and updates within the team to the department manager.• Train and motivating the team.• Implement experience and knowledge to ensure the proper and timely completion of projects• Perform other related duties as assigned to include working Holidays when required and scheduling service requests for the following morning.

• Process customer requests for restoration/remediation services according to established department.• Prepare, review, and submit job estimates for clients• Manage various restoration/ remediation projects and maintenance services for corporate facilities that require a high level of attention.• Work closely with Account Coordinators and Team Support Representative to ensure the proper completion of projects, company policies and procedures are followed.• Coach the coordinators to continue to build on their customer services efforts.• Review and/or inspect work for quality, accuracy and completeness.• Provide timely feedback to Manager regarding service failures or customer concerns.• Manage operating budgets while maintaining objectives from an operational and financial standpoint• Manage multiple accounts and other demand tickets.• Develop and maintain a solid relationship with the key contact person of the account at corporate and stores.• Understanding the client needs and managing their expectations• Attend training classes.• Develop and maintain strong relationships with customers and vendors to ensure the proper and timely handling of customer request and concerns.• Handle emergency requests in a highly expedited manner.• Perform other related duties assigned to include working weeknights and weekends.• Identify and bring to manager's attention any new business/partnership opportunities.• Assist with the start-up of all new jobs to ensure a smooth transition.

• Answer phone calls 24/7, respond to any emergencies that needed assistance.• Scope out water damage, mold damage, fire damage. • Walk through the appropriate steps to remediate damage with home owner.• Provided estimate to home owner or insurance company using Xactimate 28.• Work with the customer to provide the best service, and make sure that the job comes out the most efficiently way possible.• Follow up with insurance company, make sure all paperwork gets to them, such as the direct payment, work authorization, certificate of satisfaction, monitoring reports.• Followed up with the adjusters.• Monitor loss, and make sure all readings indicate that the loss is been restore.• Supervised jobsites to make sure protocols from IICRC are been followed.

• I answer phone calls 24/7, and respond to any emergencies that need assistance.• Scope out damage, get any paperwork sign and make sure all paperwork is filled out as it should.• I do the estimates to the insurance companies, using Xactimate 28.• Work with the customer to provide the best service, and make sure that the job comes out the most efficiently way possible.• Follow up with insurance company, make sure all paperwork gets to them, such as the direct payment, work authorization, certificate of satisfaction, monitoring reports.• Followed up with the adjusters.• Monitor loss, and make sure all readings indicate that the loss is been restore.• Supervised jobsites to make sure protocols from IICRC are been followed.• Clean carpets, tile and grout, upholstery, with truck mounted equipment or portables.• I have done carpet repairs, carpet re-installed, carpets re-stretched.

• I used to drive the truck to the job site• Translate work order for them• set up ladders and any materials that are needed• Rip off a roof and install sheeting and roof membrane.• Roofs I work on are epdm, para pro, Kemper, ALT, Sika, torch down roof, 160, 180, shingles, Dura last, and TPO.• When I was at the office, I used to do take off using plan swift.• After the hurricane I did a lot of Xactimate roof estimates to the insurances.

• I answer phone calls 24/7, and respond to any emergencies that need assistance.• Scope out damage, get any paperwork sign and make sure all paperwork is filled out as it should.• Work with the customer to provide the best service, and make sure that the job comes out the most efficiently way possible.• Follow up with the office personnel, make sure all paperwork gets to them, such as the direct payment, work authorization, certificate of satisfaction, monitoring reports.• Monitor loss, and make sure all readings indicate that the loss is been restore.• Supervised jobsites to make sure protocols from IICRC are been followed.• Clean carpets, tile and grout, upholstery, with truck mounted equipment or portables.

• I answer phone calls 24/7, and respond to any emergencies that need assistance.• Scope out damage, get any paperwork sign and make sure all paperwork is filled out as it should.• I did the estimates to the insurance companies, using Xactimate 28.• Work with the customer to provide the best service, and make sure that the job comes out the most efficiently way possible.• Follow up with insurance company, make sure all paperwork gets to them, such as the direct payment, work authorization, certificate of satisfaction, monitoring reports.• Followed up with the adjusters.• Monitor loss, and make sure all readings indicate that the loss is been restore.• Supervised jobsites to make sure protocols from IICRC are been followed.• Clean carpets, tile and grout, upholstery, with truck mounted equipment or portables.• I have done carpet repairs, carpet re-installed, carpets re-stretched.