Wilbert Emanuel Email & Phone Number

North America

Lafayette, Indiana, United States

United States

Manage day-to-day activities and execution of our customer connection – follow established contract review procedures and provide accurate quoting, order entry, status, shipments, returns, credits, and customer portals; being proactive when interacting with customers and resolving potential issues; asking for orders; thanking the customer for their business.Meeting/exceeding order entry, quote and status response time objectives. Support Quote Team;Understand AFE strategic initiatives and influence customer behavior – NPS scores, gain market share, competitive pricing and market intelligence. Provide objective feedback to commercial and marketing teams;Act as a customer advocate – present data and make recommendations as to course of action to business leaders and act within defined decision-making authority to drive Ease Of Doing Business with AFE. Ability to reach across departmental boundaries to satisfy customer inquiries. The Inside Sales Representative is accountable to manage issues outside the traditional bounds of responsibility when required to satisfy a customer or business objective;Turn Quotes into Orders (Capture Business) – substantial focus on capturing business with our customers; if not obtained, what was the competitive situation and why business wasn’t captured by Arconic. Specific weekly and monthly targets must be achieved. Provide feedback to commercial and marketing teams;Post Order Management – manage unadjusted items, process claims and negotiate settlements. Meet unadjusted items objectives;Drive AFE strategic initiatives and influence customer behavior - NPS scores, gain market share, competitive pricing and market intelligence;Ability to work in tactical administrative team environment from focused problem solving to customer relations;Ability to work in tactical administrative team environment from focused problem solving to customer care and support throughout any given day – admin activities to problems solving/decision making