Service Desk Analyst
Current
Sep 2024 - Present
AeroLeads people directory · profile
Wilbert Smith Email & Phone Number
Service Desk Analyst
at
Mountain Valley Express
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Desk Analyst
Location
Hanford, California, United States
Who is Wilbert Smith? Overview
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Quick answer
Wilbert Smith is listed as Service Desk Analyst at Mountain Valley Express, based in Hanford, California, United States. AeroLeads shows a matched LinkedIn profile for Wilbert Smith.
Wilbert Smith previously worked as Service Desk Analyst at Gls Us and Information Technology Network Technician Lead at Gls Us. Wilbert Smith holds Associate Of Science - As, Computer And Information Systems Security/Information Assurance from West Hills College Lemoore.
Company email context
Email format at Mountain Valley Express
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Mountain Valley Express
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Profile bio
About Wilbert Smith
I currently work at GLS-US's IT department. I am A service Desk analyst that Helps lead and organize the teams efforts. I have spent 4 years in the logistics field of technology and have dipped my hands into many different processes that come with the field. I have experience with IBM AS400, Azure, Ring central and other VOIP systems, EDI and API setups. I have maintained my CompTIA Certificates and am all ways looking for more ways to increase my knowledge in the field.
Current workplace
Wilbert Smith's current company
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4 roles
Wilbert Smith work experience
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Service Desk Analyst
While in this role I was the team lead and escalation point for anyone having issues in our Tier 1 service desk team. I guided, directed, made documentation, and helped all of our tier 1's and other service desk analysts with any issues that arose. I made intune configuration policies, gave approvals for equipment and access requests, and managed projects that the team would take on. I would keep track of our team's KPI's and send reports to higher management.
Feb 2023 - Sep 2024
Information Technology Network Technician Lead
In this role I reviewed and helped internal employees with tickets and calls that came in. I reviewed and resolved issues, Setup computers, setup AD accounts, Performed System admin checks, Assisted with VOIP setups. I took the role of providing training and taking on more challenging tickets that came into the business. I would Deal With Mobile Device Management systems and help lead projects for the team.
Mar 2021 - Feb 2023
Information Technology Network Technician
In this role I reviewed and helped internal employees with tickets and calls that came in. I reviewed and resolved issues, Setup computers, setup AD accounts, Performed System admin checks, Assisted with VOIP setups.
Mar 2019 - Mar 2021
1 education record
Wilbert Smith education
FAQ
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What company does Wilbert Smith work for?
Wilbert Smith works for Mountain Valley Express.
What is Wilbert Smith's role at Mountain Valley Express?
Wilbert Smith is listed as Service Desk Analyst at Mountain Valley Express.
Where is Wilbert Smith based?
Wilbert Smith is based in Hanford, California, United States while working with Mountain Valley Express.
What companies has Wilbert Smith worked for?
Wilbert Smith has worked for Mountain Valley Express and Gls Us.
How can I contact Wilbert Smith?
You can use AeroLeads to view verified contact signals for Wilbert Smith at Mountain Valley Express, including work email, phone, and LinkedIn data when available.
What schools did Wilbert Smith attend?
Wilbert Smith holds Associate Of Science - As, Computer And Information Systems Security/Information Assurance from West Hills College Lemoore.
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