- Create and maintain a diverse array of product offerings - Manage client interaction from prospecting through post-sale follow up - Create and deploy social media content including images, text, video, and blog posts- Establish and maintain a social media presence - Work within deadlines to deliver products reliably and on time- Work with clients to clearly discern goals, impediments to progress, and practical, effective resolutions- Manage client crises; bringing clarity to tense situations of varied urgency through a grounded and observant approach

- Provided technical support for multiple client sites, via phone/remote/in person visits- Maintained database of quick fixes for common user issues- Created and tracked user support requests using Zendesk- Worked with team members to create internal databases for client use

- Provide Level 1-3 support for 130+ users at corporate headquarters and across six remote sites- Configure users' mobile devices for email access and personal laptops for VPN access- Troubleshoot and implement solutions to user issues regarding laptops, desktops, printers, scanners, IP phones, and peripherals - Escalate support matters to head of infrastructure or vendors when necessary- Liaise with IT-related vendors- Configure and modify workstations for users as necessary- Interact with physical and virtual servers using RDP or VMware vSphere- Create and manage user accounts and distribution groups via Active Directory - Create and manage email accounts via Exchange Server 2010- Work with systems engineers and analysts to strengthen and maintain IT infrastructure

- Completed and edited eligibility and compensation applications for clients to be entered into the September 11th Victim Compensation Fund- Reviewed legal documents and client medical records- Conducted phone interviews with clients- Drafted client affidavits

- Supervised 4-12 employees and non-profit workers during Carrier Dome events- Managed multiple tasks as required: inventory, tracking sales and supplies- Maintained accurate inventory records through paperwork filed after each event- Trained new employees to effectively execute assigned tasks- Managed access to cash used for sales - Completed evaluations on employees after each event

- Worked with others during events with substantial consumer traffic- Served customers and handled cash transactions

- Worked with analysts and systems engineers to troubleshoot and resolve user issues- Created end-user training documentation- Handled vendor inquiries including exchanges on laptops, desktops, HP printers- Configured Verizon and AT&T Blackberry devices to company standards for users- Created and managed user accounts on BES using Exchange server- Participated in the migration of users accounts from BES 4.0 to BES 5.0 using BlackBerry Enterprise Transport- Played an integral role in BlackBerry Rollout to summer employees and processing returned devices- Configured iPads for Citrix and Good access- Built workstations using company-designed Windows XP and 7 images- Assisted in company-wide Windows 7 Rollout project- Set up video conferences using ISDN and IP

- Entered data into State Senate Database- Streamlined Senate Database by consolidating multiple excel files into one- Ran occasional office errands

- Filed military school applications and other paperwork- Responded to and redirected constituents' complaints via letters to appropriate agencies