Serve as the project implementation specialist/engineer for the Western Pacific region as part of the Network Deployment Services implementation team. Responsible for the implementation and providing direction for Regional FTI/FENS (FAA Telecommunication Infrastructure/FAA Equipment Network Sytems) service requirements rollout. Support the maintenance, troubleshooting and restoration of operational FTI/FENS services from a programmatic perspective. Assist in the implementation of network upgrade and service orders to support National Program Deployments. Support for field site surveys and site prep required to implement FTI services. Responsible for the oversight of FTI/FENS service acceptance and cutover procedures. Provide telecommunication integration support to the program office to help transition their system/systems to IP and report feasibility assessments to the TDM-IP program manager. Assist TDM-IP program manager on the best practices to achieve a smooth and successful transition from TDM to IP.Responsible for creating schedules via Primavera systems for site surveys and site preps, close out JCNs and update activity tasks and dates.Ensure NDS schedule is up to date.Subject matter expert on CWP and Primavera systems.Assisted with EOSH, WRR and Asbestos forms for project engineersProject support for Western Service RegionsProject Engineer/Project Management – responsible for the initial project plan until approved. Set-up project site survey schedule and site preparation, project team call & deployment

Assist with development, maintenance, and execution plans for assigned Wireless E9-1-1 and Text-to-911 deployments.Assist in coordinating participation from internal and external (wireless carrier, LEC, PSAP) teams for each deployment to insure that all launch activities are completed according to schedule.Assist is providing network configurations, cost analysis and deployment planning support to wireless carriers as required.Maintain a thorough understanding of the deployment process and industry standards.Understand the intricacies and impacts of each wireless carrier's internal processes as they pertain to Wirelss E9-1-1 and Text-to-911 deployments.Understand the PSAP's needs and requirements for successful deployments.Troubleshoot technical and process issues to resolution.Familiar with HTML & CSS

Directly responsible for supporting multiple wholesale large accounts with day to day issues. Ensure customer’s billing, order and repair issues are resolved in a timely manner by working directly with cross-functional teams and network operations team. Knowledge on customer’s contracts as well as provide input to contract addendum. Reseach and create performance reports and analysis to identify customer product needs as well as identifying customer's main issues on repair tickets. Customer’s Single Point of contact for Ordering, Repair, Billing, Contracts, Escalations, and Training. Focus on customer service on a daily basis. Ability to manage multiple projects at the same time with tight deadlines. Proficient with MS Excel, Word, and Power Point. Provide support to co-workers when needed.

Responsible for leading a team of 25-30 Customer Communications Technician. Supervises the team’s development, implementation, coaching and mentoring of processes for team success. Project managed several company initiated activities for the improvement of network. Evaluate employee’s performance as well providing coaching/mentoring moment and additional training when needed for the success of the individual. Conducts compliance/safety meetings. Support new product launch and existing product development.

Responsible for creating trouble tickets, troubleshoot circuits and handoff tickets to the appropriate location to resolved issues. Maintain open phone line to ensure central office tech, field tech, and customers are being helped in a timely manner. Exceed target in resolving issues under 4 hours. Back-up support to supervisors when needed.