● Maximize and align system, data, and business process knowledge to understand and prepare requirements that provide effective system and reporting solutions, accurately reflect the business owners needs, ● Create and facilitate process design changes by conducting business and systems process analysis that support efforts to standardize and utilize best practices.● Participate in thorough testing and validation efforts for deliverables such as reports, data lists, applications, and system upgrades, ensuring timely and accurate results in a team environment.● Provide overall application and data support for all Advancement applications. Examples include analyzing and troubleshooting application support issues (BBCRM, BBIS) to determine root cause, providing direction to user requests/tickets on the most appropriate means to obtain required information, and fulfilling data requests for mailing lists, donor rolls, demographic and giving analyses, etc. ● Participates as lead member of a project team responsible for coordinating the implementation of the project. This includes leading new project scoping, developing project plans and actively facilitating the cross-team communications to manage the relationships and expectations of the project team.● Plan / facilitate mentoring, training and other outreach Initiatives such as providing technology or process consulting services to a line of business on an ad-hoc basis, facilitating specialized training on new features and processes where appropriate and ensuring best practices and instruction on new business processes are clearly developed and distributed to the end-user community.

● Participate in Requirements specification, test plan definition, testing and project management processes to ensure that business requirements are met● Provide overall application support for Blackbaud CRM and other critical Brown Advancement applications ● Plan / facilitate training and other outreach Initiatives in support of Advancement Information Services. ● Ensure that requirements accurately reflect line of business owners needs and clearly communicates findings to key stakeholders.

Participates in the engagement, management, and stewardship of Annual Fund volunteers with a strong emphasis on the tools and initiatives needed to build and sustain a corps of 2,500 undergraduate alumni volunteer solicitors, who raise $7-10 million through peer-to-peer outreach. • Serves as Annual Giving team manager and Division expert for the Volunteer Management System (VMS). Collaborates with colleagues to create strategic roadmap for the Volunteer Portal’s growth and enhancement. • Develop volunteer program specific content that is concise and appropriately scaled and modeled for various volunteer groups. Such as useful policy, instructional, and impact documents for staff and volunteers. • Manage project timelines and oversee volunteer-oriented projects to ensure consistent, timely and strategic results. This includes giving days, volunteer solicitation materials, volunteer-focused in-person, and virtual events.• Gather, analyze and present information on volunteer engagement and impact, all in service of establishing a best-in-class fundraising volunteer program.

Support Brown Annual Fund fundraisers in the engagement, management, solicitation and stewardship of prospects, donors and volunteers to achieve the Brown Annual Fund’s $48M fundraising goal.• Assist in coordinating and proofreading marketing, solicitation and stewardship programs on behalf of the Brown Annual Fund. • Execute logistical needs for two Annual Fund Giving Days per year which raise up to $4 million, per initiative, for the Brown Annual Fund. • Manage the administrative functions for the Volunteer Management System (VMS). • Develop content for a wide range of audiences. This includes email templates, web content and informational resources for various high priority initiatives.• Defining metrics to measure the success of Brown Annual Fund Initiatives, setting processes for consistent reporting and ensuring effective delivery and communication throughout the department. • Create and implement process improvements resulting from qualitative and quantitative data analysis.

• Physically receive, organize and process up to eighty boxes of inventory daily and oversee operational tasks such as money ordering• Deliver superior customer service to hundreds of customers daily and exhibit cultural competence for a diverse clientele • Motivate sales that could equal up to $15,000 per day and coach a team of up to ten associates daily • Provide the necessary training of operational and selling methods to new associates• In possession of store key and performs the operational and financial aspects of the opening and closing routine• Communicate and implement any visual/marketing changes that are proposed and make adjustments if needed• Frequent leader in personal sales at up to $30,000 per month at the Wrentham location

• Maintained a safe environment for up to eighty swimmers by enforcing all rules and regulations of the pool and surrounding areas• Certified in Lifeguarding, Swim Instructing, CPR, Oxygen, Child Abuse Prevention and First Aid • Performed chemical maintenance and record keeping• Inspected the facility every shift and report unsafe conditions or faulty equipment to the office• Crafted appropriate swim lesson plans for infants, children and adults with various skill levels and instructed up to four classes daily

• Made 25-50 sales calls to potential and existing clients daily• Restocked, replenished and organized inventory• Researched potential leads and logged potential clients using Microsoft Excel• Assembled 10-15 direct mail orders consisting of catalogs, offers and personally written cards for potential and existing clients per shift• Gained experience in entrepreneurship and small business skills• Personally delivered merchandise to clients to ensure a positive customer service experience

•Maintain a clean and safe work environment for people to enjoy.•Helping out your team as much as possible.•Restock toppings, yogurt and items throughout the day.•Provide superior customer service to all members.•Open and close a location at designated times and as need be.

•Worked in organizing and keeping track of a particular department per evening.•Provide superior customer service to all members.•Occasionally had a part in greeting customers as they would enter the store.•Trained to work the cash register and work at the front end of the store.

•Supervised ten adolescents ages 8 through 14 while performing aquatic activities in the camp pond including kayaking, swimming and canoeing•Oversee food services in the dining hall for 80+ campers on a daily basis.