Brian Wilcox Email & Phone Number

Albany, Ca, Us

San Francisco, California, United States

San Francisco, California, United States

Reinforcement learning from human feedback (RLHF) for Generative AI Large Language Models (LLMs). Prompt engineering, technical & creative writing, quality assurance.

San Francisco, California, United States

Reinforcement learning from human feedback (RLHF) for Generative AI Large Language Models (LLMs). Prompt engineering and technical & creative writing.

San Francisco Bay Area

San Francisco Bay Area

Oakland, California, United States

Technical assistance and physical security for local hospitality company.• Provided internal technical support.• Administrated executive calendar.• Responded to customer feedback.• Ensured customer security & enforced state licensing rules.

San Francisco, California, United States

Software testing, customer support, and content moderation for international social media platform.• Established testing roadmap for young startup.• Provided internal feature testing for worldwide debut of 1.0 web, Apple, and Android applications with millions of users.• Collaborated with support teams in Germany, Spain, France, Italy, Brazil, and Russia.• Managed multiple external testing teams for overlapping weekly regression sprints.• Managed internal change requests. Reduced 1,000s of issues to few dozen. Represented department on weekly planning and daily dev meetings. • Provided real-time content moderation for athlete chat, and fan blogs in multiple time zones.• Responded directly to customer feedback.• Assisted DevOps in implementing version upgrades and responding to server alerts.

San Francisco, California, United States

Software testing for cloud media services provider.• Provided complete agile QA testing services, with 10:1 developer-to-tester man-hour ratio, for 20 two-week sprints per year.• Oversaw testing for five teams simultaneously: one local and four remote.• Maintained and executed a library of over 800 functional, sanity, and regression test cases for web interface, desktop apps, and APIs.• Created over 200 test cases.• Created and maintained test plans and suites.• Analyzed, designed & prioritized plan to automate web UI testing.• Wrote user stories & defect reports.• Developed QA process & wrote procedures.• Improved communication between QA, development, and customer service via biweekly development planning meetings. Eliminated deferrals due to stakeholder rejections.• Created & administered technical test for QA candidates.• Conducted in-office interviews.• Trained new hires.• Served as interim scrum master.• Provided first-tier weekend & holiday customer support.• Improved test cases by reviewing an average of 50 open support tickets per week.

Concord, California, United States

Software testing, technical writing, accounting support, and IT/business liaison for a mortgage division of Citigroup.• Created software testing department. Developed, wrote, published, and maintained department processes, procedures, and forms.• Wrote test scripts and performed manual, black-box QA testing for dozens of releases, across five applications, on three platforms (Mac OS, iSeries, web).• Turned negative user opinion into positive collaboration with developers, and fostered user ownership of features: Wrote release notes, coordinated user acceptance testing, established regular feedback meetings, managed help desk, served as ombudsman, shepherded business requirements.• Helped set development priorities and choose software solutions.• Ensured software compliance with company, industry, and federal regulations.• Researched transaction history, for balancing $5 billion in commitments and tracking disputed collateral. Advised accounting and legal departments.• Kept database with tens of thousands of entries per day, across hundreds of customers, running smoothly.• Wrote user manuals and training materials for all five applications.• Edited marketing website redesign.• Performed duties normally spread across half a dozen positions.• Rose from junior team member to highly-visible member of development team and manager of two employees. Represented IT department on company committees.

Concord, California, United States

Underwriting, customer service, collateral management, data entry.

Concord, California, United States

Preparation and audit of government documentation.

Milpitas, California, United States

Technical writing, editing, version control, disaster recovery, and copyright maintenance for hardware and software.

Redwood Shores, California, United States

Research and construction of topical classification scheme for natural language processing engine. Analysis and categorization of English vocabulary into classification scheme.