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Team leader with 13+ years of customer service experience including 4+ years handling PHI. Account Representative well-versed in health sciences, computer literacy and achieving sales success. Adept in maintaining composure and working efficiently in a fast-paced environment eliciting strong organizational, multitasking, and interpersonal skills. Bilingual, versatile, trustworthy, team oriented, and committed to superior customer service.
Kmj Deli Provisions
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Account RepresentativeKmj Deli Provisions Aug 2019 - PresentOrlando, Florida, United StatesSuccessfully managing multiple Publix corporate accounts in Brevard County recording yearly sales ranging from 600K to 1.5M while averaging 17.24% sales increase on a rolling 52-weeks.Maintaining key relationships with store and department managers to further increase sales and support for the Boar's Head brand.Scheduling biweekly meetings with management teams to evaluate Key Performance Indicators and implement plans for continual business development.Electronically… Show more Successfully managing multiple Publix corporate accounts in Brevard County recording yearly sales ranging from 600K to 1.5M while averaging 17.24% sales increase on a rolling 52-weeks.Maintaining key relationships with store and department managers to further increase sales and support for the Boar's Head brand.Scheduling biweekly meetings with management teams to evaluate Key Performance Indicators and implement plans for continual business development.Electronically submitting merchandise orders utilizing NY-DSD in accordance with business needs.Staying current on business developments, sales trends and marketing opportunities.Ensuring account compliance to Boar's Head corporate standards.Prioritizing customer satisfaction with product and delivery.Contacting and coordinating with route supervisors, warehouse and merchandising teams for timely delivery to exceed customer expectations.Auditing and coaching merchandising teams servicing Brevard and Volusia counties on superior delivery standards. Show less
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MerchandiserKmj Deli Provisions Sep 2017 - Aug 2019Orlando, Florida AreaResponsible for timely delivery of product to customers on assigned route.Merchandised product for customers ensuring satisfaction and addressing any concerns with orders.Workload conducted with minimal supervision, requiring time management and self-motivation.
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Customer Service AssociatePublix Super Markets Oct 2008 - Feb 2017Orlando, Florida AreaWorked throughout the store as front service personnel, stock clerk, as well as pharmacy technician when needed.Guaranteeing customer satisfaction and provided superior customer service on a daily basis.Cash handling in an environment requiring quick and accurate exchanges involving hundreds to thousands of dollars.Assigned daily tasks and breaks for three to four associates on average. -
Financial CounselorOrlando Health Jun 2016 - Jan 2017Orlando, Florida AreaRegistered patients into Orlando Health systems to begin treatment.Verified patient information for care and billing purposes.Explained registration forms, billing procedures and alternatives to patients as needed.Ensured patient satisfaction by attending to their basic necessities and addressing any concerns with financial processes.Frequently interacted with healthcare providers to ensure efficiency and cost effectiveness of care.Effectively utilized… Show more Registered patients into Orlando Health systems to begin treatment.Verified patient information for care and billing purposes.Explained registration forms, billing procedures and alternatives to patients as needed.Ensured patient satisfaction by attending to their basic necessities and addressing any concerns with financial processes.Frequently interacted with healthcare providers to ensure efficiency and cost effectiveness of care.Effectively utilized various computer applications such as Affinity, Sunrise XA, Passport OneSource, Microsoft Word, and Microsoft Outlook. Show less -
Pharmacy SpecialistPublix Pharmacy Jun 2014 - Jun 2016Orlando, Florida AreaEnsured timely delivery of approximately 40,000 patient specific prescriptions to over 600 stores daily.Adhered to HIPAA regulations and facility practices.Effectively met daily quotas by working in a team-oriented setting requiring constant movement between production areas.Supervised production by 15 robots filling nearly 350 prescriptions per hour.Operated Class I powered industrial trucks while obeying all safety protocols.Secured/loaded palletized… Show more Ensured timely delivery of approximately 40,000 patient specific prescriptions to over 600 stores daily.Adhered to HIPAA regulations and facility practices.Effectively met daily quotas by working in a team-oriented setting requiring constant movement between production areas.Supervised production by 15 robots filling nearly 350 prescriptions per hour.Operated Class I powered industrial trucks while obeying all safety protocols.Secured/loaded palletized totes and completed relevant paperwork under daily deadline.Performed basic maintenance on operation specific machinery. Show less -
Certified Pharmacy TechnicianPublix Pharmacy Nov 2012 - Jun 2014Orlando, Florida AreaInputted patient data and prescriptions into EnterpriseRx computer system.Accurately and efficiently filled on average 150 prescriptions daily.Communicated with patients in either English or Spanish acting as a translator for the pharmacist to meet each patient’s individualized needs.Contacted between 10 to 20 medical facilities daily regarding patient prescriptions, requests and concerns.Maintained pharmacy inventory via order creation/receiving, cycle counts… Show more Inputted patient data and prescriptions into EnterpriseRx computer system.Accurately and efficiently filled on average 150 prescriptions daily.Communicated with patients in either English or Spanish acting as a translator for the pharmacist to meet each patient’s individualized needs.Contacted between 10 to 20 medical facilities daily regarding patient prescriptions, requests and concerns.Maintained pharmacy inventory via order creation/receiving, cycle counts, out-of-date returns and return-to-stock. Show less
Wilfredo Rivera Education Details
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Health Services/Allied Health/Health Sciences, General
Frequently Asked Questions about Wilfredo Rivera
What company does Wilfredo Rivera work for?
Wilfredo Rivera works for Kmj Deli Provisions
What is Wilfredo Rivera's role at the current company?
Wilfredo Rivera's current role is Health Sciences, B.S..
What is Wilfredo Rivera's email address?
Wilfredo Rivera's email address is ri****@****hoo.com
What is Wilfredo Rivera's direct phone number?
Wilfredo Rivera's direct phone number is +140738*****
What schools did Wilfredo Rivera attend?
Wilfredo Rivera attended University Of Central Florida.
Not the Wilfredo Rivera you were looking for?
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Wilfredo Rivera
Associate Director, Contact Center At The College Of Health Care ProfessionsHumble, Tx -
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Wilfredo Rivera
Denver, Co2army.mil, att.net -
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