Wilfred Pascasio Email & Phone Number

Miami, Fl, Us

Miami, Fl, Us

New York, Ny - Remote

• Lead cross functional teams to manage strategic, complex customer projects. Teams include network, operations, implementation, sales, billing, engineering, capacity planning, vendors, andcustomer support/help desk.• Manage issues/outages to act as a bridge between customers, executives,internal teams, and vendors to drive to a resolution and provide detailed issuedescription and plans for future prevention.• Customer financial management, covering specialized compliance, billing,disconnects, and issue resolution.• Involved in full sales lifecycle, including customer requirements, RFP review,proposal development, and customer presentations.• Generate and continually improve reports for internal and external customersand management covering SLAs, contracts, finance, compliance, tickets, network, and certifications.

Coconut Creek, Florida, United States

Responsible for the management of research and development of internal application. Customer relations liaison and overseer of infrastructure. Developed policies and procedures and use technology to enhance products and services that focus on our external customers. Searching for technologies to improve the business externally. Rolling out services that serve both external and internal customers.

Hosting Operations (HSS) Network Engineer / Queue Manager Aug 2010–PresentProvide expert oversight to network implementations and changes accordingly. Assume full responsibility in establishing infrastructure project priorities. Render high level of assistance in the migration and testing stages of new DNS server. Gather factual information and conceptualize the centralized focus on collecting and reporting. Foster a positive working environment and team unity to staff to achieve the highest level of performance. Build and cultivate long-term quality relationships with customers to provide total satisfaction as well as to generate sales and new business opportunities.Notable Achievements:• Exemplified production support, design, planning, implementation and troubleshooting expertise• Initiated the development of best practices and strategies within medium to large network infrastructures• Served as a significant contributor in implementations, migrations, and 24x7 support on all turnkey projects within all levels of hosting, operations, and service delivery• Recognized as an integral member of a select Network Engineering Team responsible for configuring and managing routers and switches, firewalls, and load-balancers virtualized data center for Cloud• Diligently managed the new architecture migration and streamlining • Collaboratively worked with sales/operations to track a previously disappointed customer, experiencing issues with a new company hosting his equipment; successfully secured $20K additional monthly income for the company by presenting a cost-effective solution to the customer that would not only save money, but also eliminate downtime

Mba, Entrepreneurship/Entrepreneurial Studies

Education record

Education record