Scott Schlemmer Email and Phone Number

 Brought on to support global sales team (Europe, Asia, North America), plays key role working with business and systems analyst team to enhance sales software systems (Big Machines, Sales Force, Scenario Manager) and expedite sales quoting process. Utilizes root cause analysis, data updates, and systems analysis to identify bugs as well as coordinates with business partners, systems analysts, and end-users to develop and implement fixes; escalates issues as needed. Tests software… Show more  Brought on to support global sales team (Europe, Asia, North America), plays key role working with business and systems analyst team to enhance sales software systems (Big Machines, Sales Force, Scenario Manager) and expedite sales quoting process. Utilizes root cause analysis, data updates, and systems analysis to identify bugs as well as coordinates with business partners, systems analysts, and end-users to develop and implement fixes; escalates issues as needed. Tests software enhancements and bug fixes to ensure quality updates and end-user satisfaction; provides status updates to end users and management on active issues through resolution. Show less

 Promoted from initial role to team lead/SME to coach and lead team of up to 15 analysts as well as provide expert assistance to major enterprise-level customers, account executives, and business partners across the organization. Managed escalations for high-profile accounts including Panera Bread, Beam Global, and Briggs & Stratton; provided first level support, troubleshooting issues with products and client systems to decrease escalations and raise satisfaction. Recognized as a… Show more  Promoted from initial role to team lead/SME to coach and lead team of up to 15 analysts as well as provide expert assistance to major enterprise-level customers, account executives, and business partners across the organization. Managed escalations for high-profile accounts including Panera Bread, Beam Global, and Briggs & Stratton; provided first level support, troubleshooting issues with products and client systems to decrease escalations and raise satisfaction. Recognized as a consistent top performer while managing multiple call and email queues, and served as manager backup, involving participation in client meetings and conference calls. Utilized SQL statements to research issues and update data in payroll system as SME for all payroll issues. Tapped to provide expertise and insights to developing new internal systems, technologies, and process improvement initiatives as well as creating documentation for all processes/procedures to facilitate site closure and transfer out of state. Streamlined project efficiency by distributing workload across shifts/time zones to maximize success rate of supporting clients; attained faster implementation of desired services and exceeded customer satisfaction goals. Worked directly with clients to expedite issue resolution as SME for all payroll issues on enterprise team supporting large accounts, and drove internal process improvements to accelerate service delivery and quality areas as team lead. Show less

 Advanced to team lead of two AT&T Cellular programs, managing 40+ project personnel to achieve service level goals; provided team with training, performance reviews, leadership, and work distribution process to maximize success rate. Created and launched new training initiatives on as-needed basis to ensure deliverables/SLA goals were met. Maintained client relationship and gained reputation as dependable leader providing efficient and quality service.