The focus of this role is to lead a team of artificial intelligence specialists responsible for the delivery and ongoing performance optimisation of the automated conversational artificial intelligence platform across all Australian insurance brands including: Suncorp, AAMI, GIO, APIA, Shannons and Bingle.

The focus of this role was to lead the digital transition for all major acquisitions across Suncorp Bank & Wealth, including the transition of Suncorp Bank to ANZ and Suncorp Portfolio Services Ltd to LGIAsuper (now Brighter Super).

The focus of this role was to directly lead a team of digital product owners, user experience designers and testing and personalisation specialists, who are responsible for creating and delivering the roadmap for all financial wellbeing, banking and superannuation transactions in the Suncorp mobile app. The Suncorp App is a personalised ‘app to end all apps’ bringing all insurance, banking, superannuation and third-party solutions from multiple brands into a single app to help customers get their money, home, car and life sorted.Winner 2019 Best Innovation in Customer Experience - Australian Banking Innovation Awards.Achievements: Launched two new mobile apps to market in 2018, including a new suite of strategic APIs. 2019 - 2021 efforts were focused on extending the functionality and improving the customer experience in these mobile apps to attract more users (from 0 to 570k+ since launching).This position included a 15 month leave of absence from August 2019 to October 2020.

I managed a team of product owners responsible for creating and delivering the roadmap for all digital and cash self-service technologies for the banking and wealth business at Suncorp.The primary focus of this role was internet banking, mobile banking app, digital payments, phone banking, ATMs, Coin Deposit Machines, Cash Exchange Machines and Teller Cash Recyclers. Achievements: More than doubled the number of fee-free ATMs available to customers by joining the rediATM network, increased mobile app visits by 20%, card lock feature, control card spending at eCommerce, overseas and Visa payWave channels feature, password reset feature, new login system for internet banking, new store & ATM locator in Adobe Experience Manager, implemented new Suncorp branding across all channels, insurance sales and service via mobile banking, $5 and $10 next generation banknotes, two-factor authentication enhancements, integrated new superannuation, deposit and card products in internet and mobile banking, ATM security upgrades, installation of temporary ATMs at Brisbane International Tennis Tournament, removal of the $2 ATM fee for all Australian cardholders and minor user experience improvements in internet and mobile banking.

The focus of this full-time project role was to integrate the new Oracle Core Banking platform with internet banking, mobile banking, phone banking, online application forms, fraud prevention and fraud detection systems. The role included the development of new APIs, implementation of a new identity management system, business process improvements, business readiness and change management activities to minimise the customer impact.

Ownership of digital banking self-service strategy, project execution, retention marketing activites and ongoing management to increase customer engagement and deliver business value.Nominated for the 2013 National Suncorp Bank Continuous Improvement and Innovation Award.Achievements: Increased online sales from 21% to 25% of total bank sales, increased online sales conversion from 38% to 70%, increased customer adoption by 300k, increased customer usage from 4.9 million logins to 6.3 million logins per month, delivered a new mobile banking app, Visa Checkout feature, Mastercard Cash Passport feature, eStatements feature, Everyday Super product integration, Citibank global core banking platform upgrade for credit cards and various regulatory compliance projects.

Develop and implement initiatives to enhance the end-to-end process efficiency, promote acquisition, retention and growth of the Mortgage Lending Product portfolio.Winner of the 2012 National Suncorp Bank Emerging Talent Award.Achievements: New mortgage broker self-service website, National Consumer Credit Protection lending optimisation, new Home Package Plus and Access Equity products and Preferred Loan Referrer Scheme.

Build knowledge of the banking and financial industry by participating in rotations across several departments over the course of a 12 month program.Bank Credit Risk Policy (4 months)Personal Lending Products (4 months)

Provide a high level of service to customers by meeting their banking, insurance and wealth related needs, whilst adhering to legislative and compliance standards.

Coordinate and oversee the financial management of social, cultural and sporting events to promote an active and engaging environment for residents.