The Program Coordinator at RMIT within the Global Business and Leadership cluster supports the Program Manager by ensuring regulatory compliance and meeting quality standards.- Responsibilities include: - Coordinating teaching resources - Supporting students - Overseeing the design, development, delivery, and evaluation of educational materials - Providing coaching and direction to teaching staff - Managing learning plans - Collaborating with internal and external stakeholders- Additional duties involve: - Promoting industry partnerships - Maintaining assessment integrity - Ensuring program quality and compliance - Managing teaching loads - Participating in program reviews - Facilitating student recruitment, counseling, and support

Course Coordinator, Teacher & team manager, able to coordinate and plan for the training and assessment of BSB Qualifications within the VET sector. Responsible for managing a team of teachers Delivering the following VE Qualifications at VU: - BSB40120 (Certificate IV in Business)- BSB40420 (Certificate IV in HR)- BSB50420 (Diploma of Leadership and Management)

Education Professional, experienced in Delivering quality training and assessment in the Vocational sector. Experienced in Instructional Design and competent to write / storyboard and develop quality training and assessment materials. Working either as a Casual Sessional trainer or Contractor for through my Sole Trader ABN.Training & Assessment industry clients include: - Victoria University Polytechnic (VU)- ILSC (Greystone College)- Australian Pacific College (APC) - Integrity Business College (IBC)Specialising in: Business, Business Admin, Leadership & Management, Project Management and Marketing, HR and Accounting and Bookkeeping.

Greystone College was established in 2005, and offers Vocational and Educational Training (VET) programs that meet the standards set by the Australian Qualifications Framework (AQF). Students who complete a program at Greystone College will leave with valuable skill sets in International Business, Leadership, Marketing, Customer Engagement, and Business, and will gain qualifications that are recognized and transferable across Australia.

Integrity Business College is a Registered Training Organisation that offers quality training programs tailored to meet your individual needs. We specialises in providing customised, nationally recognised training programs in the key areas of Information Technology, Business and Retail.

Australian Pacific College was founded in 1993 and was registered on 26 April 1994 to provide quality educational programs for international students and travellers. Today almost 25 years later, from a start of only one student for the first six months in 1994, we have over 5,000 international students from over 90 nationalities completing our programs annually.

Insurance Australia Group (IAG) is the parent company of a general insurance group with controlled operations in Australia, New Zealand, Thailand, Vietnam and Indonesia.Serving customer segments to design, develop, maintain and deliver technical learning frameworks and non-accredited online learning material to a market leading standard, which enables the development and uplift of core Underwriting and Risk technical capabilities of colleagues within the Australia Division of IAG.• Managing the Re-branding of all existing e-learning modules for IAG, nationally. Working with Storyline to update all content to modern branding guidelines for IAG as part of their corporate re-brand• Worked with internal subject matter experts (SMEs) to write and develop non-accredited technical and product training modules for different brands and portfolios within IAG• Delivered non-accredited training sessions, facilitating team building exercises and working with third party stakeholders to run industry best practice training sessions on insurance related software’s and programs.

The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) is the leading membership, education, training and professional development organisation for the insurance and finance industry in the Asia-Pacific region.• Developed industry-leading e-learning courses for insurance professionals that are bright, fun and engaging. They incorporate activities, links to web resources and in-house creative content. • Wrote, storyboarded and reviewed learning materials, online assessment scenarios and exams for assessment. • Worked with subject matter experts (SMEs) to design individual courses based on AQF units of competency. • Experienced in working with different LMS systems, storyboarding, mapping and conducting training needs analysis.• Worked with ANZIIF’s international department to conduct a training needs analysis for assessment for an Indonesian client: STMA Trisakti (university based in Jakarta, Indonesia). This analysis reviewed all materials used to train and assess their students in areas of insurance. A report was drafted defining areas for growth and highlighting both strengths and weaknesses. As a result of this analysis, STMA agreed to an education partnership with ANZIIF. • Conducted a thorough mapping document working with the Australasian Institute of Chartered Loss Adjusters (AICLA). This mapping report reviewed the entire qualification FNS51415 (Diploma of Loss Adjusting) offered by ANZIIF, graduates of which are awarded Chartered status with AICLA. The successful mapping of this qualification transitioned this Diploma to the new training package and from traditional learning delivery to online e-learning.

Careers Australia was established in 2006 and has grown to become Australia’s leading private provider of Vocational Education and Training.• Prepared, taught and assessed Business Diploma qualifications through flexible online and face-to-face learning, including online and classroom, or a combination. • Ensured all deliveries were compliant with NVR and AQTF standards. • Supported the development of best practice learning materials, class and online resources, lesson plans and student assessments. • Generated approximately 60% progression, 40% completions and 80% retention by building strong client relationships and through employing pedagogical and andragogical techniques.• Improved training and assessment materials, pioneering flexible online and classroom workshops to enhance and increase student outcomes.• Conducted assessment validation, moderation and design.• Contributed to best practice assessment delivery, accessibility and compliance.• Focused on continuous improvement, delivering results as a lead trainer and assessor.

Southern Cross Education Institute (SCEI) is a privately owned and operated Vocational and Educational Training provider delivering nationally recognised qualifications across Australia for local and international students. • Conducted face-to-face training and assessment for Certificate IV and Diploma of Business qualifications. • Ensured all deliveries were compliant with NVR & AQTF standards. • Worked collaboratively with SCEI staff and management to prepare learning materials and lesson plans, and conduct presentations, workshops and excursions to engage and encourage progression and retention of students. • Within the first six months in the organisation, I took on and organised assessment moderation and validation, designing innovative and efficient resources for classroom delivery. • Reorganised lesson plans incorporating excursions and booking guest lectures in support of assessment materials.• Increased attendance by 50%, creating a more efficient and well-structured learning environment, by utilising a combination of training and assessment techniques.• Built, administered and implemented a successful student tracking spreadsheet, automated email and SMS notification system and pioneered best practice customer service with clients.

Eaton is a power management company that provides energy-efficient solutions that help their customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainability. • Managed the State of VIC for Eaton/Cooper (Safety) as Technical Sales Representative, managing existing accounts, growing sales achieving budget & KPI’s (Increased 20%) yoy • Established working relationships internally with Senior Management and externally with customers/clients for Eaton/Cooper • Negotiated the agreement of a New B2B Supplier agreement between Eaton/Cooper & Cetnaj Electrical (VIC) which successfully lead to a rebate & National Agreement being rolled out ($800k)• Selected as a part of Eaton/Cooper GROW Leadership & development program, obtaining career exposure & mentorship from APAC Senior management team. Working with other GROW team members to implement an improved the plan/layout of Eaton AUS head office Technical Display Centre in Mascot (NSW) • I coordinated Eaton/Cooper successful involvement with key B2B supplier on several occasions with both VIC (State) & National Trade shows such as CNW Annual Trade show on Gold Coast ($400k p.a) • Maintain an accepted level of sales, gross profit, and new business KPI’s ($600k budget) • Communication with internal sales support/customer service & purchasing (Eaton/Cooper) to assist end user sales/projects • I developed and grew the brand awareness and sales of Eaton/Cooper Safety Brand “Menvier” within the VIC wholesale market selling Eaton/Cooper Safety Products • Coordinated & delivered Instructor-led training sessions with key stakeholders, organised trade shows, presentations & non-accredited training materials• Intrinsically designed Eaton/Cooper for distribution and education with suppliers & key stakeholders

Kangan Institute (TAFE) is a Technical and Further Education provider located over a number of campuses in Melbourne, Victoria, Australia. It specialises in the automotive, aerospace, polymer and transport industries.• Involved in helping to establish & test new internal Kangan CRM Software to help Kangan better manage their customer enquiries & follow up. (Increased Customer Service by 20%)• Managing all customer enquires through Kangan Institute channels including (telephone & email)• Maintained a Sound understanding of VET Sector & AQTF/ASQA guidelines relevant to Kangan Institute• Handle Enrolment of prospective students (customers) into their desired course intake including taking payment for course payments/deposits through EFTPOS • Handling follow up of all customer engagements issuing Receipts of Customer payments, Issuing Certificates & Statement of attainments• Contributing to Kangan internal best practice by recording customer feedback from each engagement in CRM system• Adhering to privacy policy OHS, and other company policies• Recording customer details and feedback for Marketing/Database purposes

Australian Associated Motor Insurers Limited (commonly referred to as AAMI) is an Australian general insurance provider offering car, home, travel, life and business insurance.• Delivered a seamless customer experience on various insurance products that provides value for our customers• Identified the appropriate insurance policies to meet customer requirements• Achieved customer sales and service targets set for all customer segments• Advocated customer propositions to create value for customers through products and services under multiple brands across banking, wealth, life, personal and commercial insurance