William Frederick Email & Phone Number

Cleveland/Akron, Ohio Area

-Designed and conducted validation testing of new and existing products to specification, leading 3 new products to completion, contributing to 2 more, as well as numerous sustaining efforts.-Designed and updated testing scripts for validation testing, increasing traceability and readability by having all instruments report their serial numbers to the results so the exact instruments could be tracked down for test repeatability.-Documented all steps and procedures of testing and summarized results.-Reported any Firmware or Hardware bugs, and probable causes.-Found many Zero day bugs and issues that had been missed since instrument release, leading to correcting the specs so the customer understood our capabilities.-Led HW Verification Standups, CESK-HW Verification Standups, as well as Total Verification Department standups for over a year, providing insight and next steps to team issues.

Solon, Ohio

- Designed and conducted validation testing of new and existing products to specification.- Designed and updated testing scripts for validation testing.- Documented all steps and procedures of testing and summarized results.- Reported any Firmware or Hardware bugs, and probable causes.

Tech Hub

- Conversed with clients to identify hardware and software issues before implementing solutions.- Responsible for training of 3 other technicians and ensuring timely resolution.- Ordered all tools, supplies, and on hand parts needed for department to function.- Apple Certified Mac Technician & Dell Certified Technician.