William Adan Email & Phone Number

Mukilteo, Washington, United States

As a highly skilled legal professional, I bring expertise in client intake, professional communication, and legal documentation management. My role involves streamlining new client onboarding, drafting meticulous professional emails, and overseeing scheduling and consultations to support efficient legal operations.I am proficient in preparing call intake notes, drafting and distributing meeting summaries, and managing legal document formatting. My experience includes collaborating with… Show more As a highly skilled legal professional, I bring expertise in client intake, professional communication, and legal documentation management. My role involves streamlining new client onboarding, drafting meticulous professional emails, and overseeing scheduling and consultations to support efficient legal operations.I am proficient in preparing call intake notes, drafting and distributing meeting summaries, and managing legal document formatting. My experience includes collaborating with attorneys and associates on trial preparation, including the creation of trial exhibits and handling complex legal processes such as interrogatories, requests for production, and requests for admissions.With a proven track record in legal case management, document review, and case summarization, I am adept at collaborative teamwork and thrive in dynamic legal environments. My commitment to delivering high-quality, detail-oriented work and supporting legal teams with integrity positions me as a valuable asset for any organization. Show less

Mill Creek, Washington, United States

Operated a document scanner to scan documents into the computer system for storage, retrieval, and e-mailing.Performed office maintenance tasks, including errands and heavy lifting.Maintained knowledge of HIPAA practices, procedures, and regulations related to job duties.Maintained filing system for all hard copy and electronic documents.

Direct point of contact for company interface.Supervised client service representatives, vendor contracts, transcriptions, and clients.Provided outstanding customer service to clients.Promoted cross-departmental communication through MS Teams and Slack.

Woodinville, Washington, United States

Client-focused legal assistant with comprehensive knowledge of legal, office, and administrative support functions.High-performing legal assistant with a history of exemplary-rated performance in a leading Seattle injury practice law firm.Positively flexible and always willing to assist attorneys and paralegals throughout the firm.

Bellevue, Washington

Identified prospective customers, lead generation, and conversion.Contacted new and existing customers to discuss their needs.Negotiated prices and terms and prepared sales agreements.Collaborated with colleagues from different sectors.

Greater Seattle Area

Identified development potentials in accounts through critical analysis of businesses.Initiated sales processes by building and maintaining professional relationships with clients.Developed and implemented sales-improvement strategies.Explained product and service enhancements and additions to clients.

Everett, Wa

Troubleshot Internet DOCIS 2.0/3.0 modems, cable video, and telephony port.Utilized company ticketing software to diagnose customer and internal company issues.Answered inbound calls for Internet, Cable, Sales, Billing, and Phone service support.Provided support for Microsoft Windows XP, 2000, Vista, 7, Outlook, Windows Mail, Outlook Express, all Mac versions, and Mac Mail.Helped with connectivity issues, VoIP phone service, routers, and cable TV issues.

Managed incoming calls and identified customer needs.Handled customer complaints and provided solutions and alternatives.Followed up to ensure resolution and kept records of customer interactions.Processed customer accounts and filed documents.

Oklahoma City, Oklahoma, United States

Managed processes and coordinated organizational activities.Promoted to Trainer/Supervisor for media conversion for the Dept. of Interior Indian Affairs regional offices.Completed on-site projects ahead of schedule and under budget.Transferred Microfilm, Microfiche, Aperture film, and paper files with 97% QC.

U.S. Census Bureau

Promoted to Trainer/Supervisor for 35 recruiting office clerks and 4 bilingual recruiting clerks.Trained clerks on phone etiquette, customer conflict resolution, database creation, data entry, and file management.Oversaw the activities of a team of field managers and follow-up team for QC.

Okinawa, Japan

Now expired Top Secret Clearance / Sensitive Compartmented Information Clearance. Trained and supervised subordinates and peers for project readiness while maintaining standard operating procedures.Generated weather briefings for military officer pilots at air operations front offices.Daily public customer relations with conference weather briefings and forecasts.

Taking of correspondences, answering questions and providing customers with the needed information*Bilingual Spanish customer service representative solving client wireless plans and tech issues.*Provided lasting and appropriate solutions to Customer conflict, complaints and recommendations.