Will Arnold Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

• Developed comprehensive reports on key metrics, transforming data into actionable insights to guide strategic business decisions.
• Delivered consistent and accurate reporting on daily, weekly, and monthly trends, leveraging root cause analysis to inform determinations.
• Analyzed daily and weekly interval data to uncover seasonal, day-of-week patterns and assess the impact of sales and marketing activities, utilizing advanced forecasting methodologies.
• Designed and maintained staffing budget forecasts, identifying gaps and overages by comparing tested forecast models against actual performance and analyzing staff workload components.
• Applied expertise in developing and implementing forecasting models, including Time Series, Regression Analysis, Demand and Resource Planning (Capacity Planning), and Hybrid (Ensemble) models to ensure data-driven.
• Built and presented “what-if” scenario models to support budgeting and staffing decisions based on evolving business factors.

• Analyzes and integrate historical staffing data into Intra-day summary reporting based on Contact Center volumes and productivity to maximize staffing.
• Develops and communicattione site/regional scheduling recommendations based on forecasting analysis to business operations and senior leaders.
• Interprets and monitors real-time service indicators for site/regional call centers to ensure peak staffing optimization.
• Partners directly with business support leads, and site management teams to develop and lead process improvement initiatives.
• Performs additional duties including: facilitating project work, staffing and call volume modeling, training and on-boarding with new associates.
• Collaborate with various line of businesses as a subject matter expert and provide best practices.

Salem, Oregon

• Responded to inquiries and complaints from internal and external customers, regarding financial products and services.
• Conducted intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, processing complex transactions (including monetary and non-monetary actions), researching.
• Served as intermediary between parties to resolve disputed matters, negotiates and enacts settlements accordingly.
• Reconciled general ledger accounts to ensure balance.
• Reviewed data and report trends to management.
• Facilitated and coordinated workshops to enhance new hire and tenured bankers.

Salem, Oregon

• Responded to inquiries and complaints from internal and external customers, regarding financial products and services.
• Conducted intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, processing complex transactions (including monetary and non-monetary actions), researching.
• Served as intermediary between parties to resolve disputed matters, negotiates and enacts settlements accordingly.
• Reconciled general ledger accounts to ensure balance.
• Reviewed data and report trends to management.
• Facilitated and coordinated workshops to enhance new hire and tenured bankers.

Albany, Oregon

• Responsible for recruiting and selecting primarily professional staff from internal and external sources, such as Salesforce.
• Consulted with CEO(s) and recruiting agents on key position requirements and responsibilities, budget and timing, sourcing strategy, affirmative action goals and HR policy.
• Planned the selection process including identifying competencies to assess, reviewed candidate information to determine if job qualifications were met. Conducted phone screenings and consulted with management to.
• Provided subject matter expertise in areas of strategic planning, staffing management, and business processing. Conducted market analysis for staffing viability.

Salem, Oregon

• Analyzed performance trends, identified developmental needs, and provided coaching techniques and recommendations to improve sales performance.
• Acted as a business partner in providing necessary tools and resources to sales members to increase the sale of sporting products and services.
• Collaborated with management in the communication and implementation of regional and/or corporate business/sales initiatives.
• Reconciliation of POS (Point of Sale) systems and report any discrepancies from cash tenders.
• Audited and organized department worksheets, and paperwork to ensure accurate record keeping according to company and state requirements.

Bachelor Of Science - Bs, Economics

Minor, Business Administration And Management, General