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Will Beale is listed as Problem Manager at Motorola Solutions at Motorola Solutions, a company with 17917 employees, based in Leicester, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Will Beale.
Will Beale previously worked as Problem Manager at Motorola Solutions and Customer Service Level Analyst at Motorola Solutions. Will Beale holds Bachelor Of Arts - Ba, History from Bath Spa University.
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An experienced IT and Business Professional working with the blue light services to maintain mission critical communications for those services throughout the year, 24/7, in an ITIL focused environment.Starting on the Customer Service Desk providing high levels of customer care as well as managing cases and case loads. This led on to a Service Level Analyst role in which I helped monitor the success of cases, manage Major Incidents, as well identify trends and service improvements within Operations and Incident Management.Within this role I was also asked to create and roll out a 'Best Practice' framework for the company, to be rolled out within the organisation and shared out to external stakeholders. This is currently still ongoing within the company, with me providing this training to new starters and refresher courses to internal and external teams at periodic intervals. Recently I have moved into a Problem Management, focusing on the root cause of incidents, trend analysis and service improvements in order to help improve service delivery. This involves a lot of cross contact with external stakeholders and their problem management teams, as well as with high level technical teams both internally and externally.
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Rugby
Managing the Problem cases for Motorola Solutions in the UK, working closely with technical teams both internal and external in order to find workarounds and/or root causes for issues which have been seen within the network.
Rugby, England, United Kingdom
Producing and analysing reports for different lines of business across a UK wide network of customers to identify problem areas, trends and service improvements before then working to implement service improvements within the Operations environment. Jeopardy management of incident and request cases as well as first point of escalation for any issues.
Peterborough
Worked as a customer service representative for a car insurance company in a busy call centre environment. First point of contact for customer services including policy changes, payments, queries, sales and renewals. After working there for several years would also help as a 'floor walker' providing support for the advisors in the contact centre with.
Peterborough
Worked for a Car Insurance provider dealing with complaints in their Customer Relations Department. Responsible for deciding appropriate internal feedback as well as possible compensation for the customers, as well as being the '1 point of contact' for the customer during the complaint.
Other employees you can reach at motorolasolutions.com. View company contacts for 17917 employees →
Huy Le-Quang
Colleague at Motorola SolutionsBerlin, Berlin, Germany, Germany
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Rex Whitaker
Colleague at Motorola SolutionsGuntersville, Alabama, United States, United States
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Kerry Ward
Colleague at Motorola SolutionsMiramar Beach, Florida, United States, United States
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Moreno Raphael-C20999
Colleague at Motorola SolutionsSchaumburg, Illinois, United States, United States
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Ewa Figura
Colleague at Motorola SolutionsCracow, Małopolskie, Poland, Poland
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Travis Wynne
Colleague at Motorola SolutionsLas Vegas, Nevada, United States, United States
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Wan Nurfadzlyen Wan Norzuraidi
Colleague at Motorola SolutionsBayan Lepas, Penang, Malaysia, Malaysia
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Tony Addison, Jd, Pmp®
Colleague at Motorola SolutionsLexington, South Carolina, United States, United States
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Martin Noel
Colleague at Motorola SolutionsGatineau, Quebec, Canada, Canada
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Michael L. Bird
Colleague at Motorola SolutionsChicago, Illinois, United States, United States
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Quick answers generated from the profile data available on this page.
Will Beale works for Motorola Solutions.
Will Beale is listed as Problem Manager at Motorola Solutions at Motorola Solutions.
Will Beale is based in Leicester, England, United Kingdom while working with Motorola Solutions.
Will Beale has worked for Motorola Solutions and Bgl Group Limited.
Will Beale's colleagues at Motorola Solutions include Huy Le-Quang, Rex Whitaker, Kerry Ward, Moreno Raphael-C20999, and Ewa Figura.
You can use AeroLeads to view verified contact signals for Will Beale at Motorola Solutions, including work email, phone, and LinkedIn data when available.
Will Beale holds Bachelor Of Arts - Ba, History from Bath Spa University.
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