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Will Beale is listed as Problem Manager at Motorola Solutions, a with 17917 employees, based in Leicester, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Will Beale.
Will Beale previously worked as Customer Service Level Analyst at Motorola Solutions and IT Specialist at Motorola Solutions. Will Beale holds Bachelor Of Arts - Ba, History from Bath Spa University.
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An experienced IT and Business Professional working with the blue light services to maintain mission critical communications for those services throughout the year, 24/7, in an ITIL focused environment.Starting on the Customer Service Desk providing high levels of customer care as well as managing cases and case loads. This led on to a Service Level Analyst role in which I helped monitor the success of cases, manage Major Incidents, as well identify trends and service improvements within Operations and Incident Management.Within this role I was also asked to create and roll out a 'Best Practice' framework for the company, to be rolled out within the organisation and shared out to external stakeholders. This is currently still ongoing within the company, with me providing this training to new starters and refresher courses to internal and external teams at periodic intervals. Recently I have moved into a Problem Management, focusing on the root cause of incidents, trend analysis and service improvements in order to help improve service delivery. This involves a lot of cross contact with external stakeholders and their problem management teams, as well as with high level technical teams both internally and externally.
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Rugby
Managing the Problem cases for Motorola Solutions in the UK, working closely with technical teams both internal and external in order to find workarounds and/or root causes for issues which have been seen within the network.
Rugby, England, United Kingdom
Producing and analysing reports for different lines of business across a UK wide network of customers to identify problem areas, trends and service improvements before then working to implement service improvements within the Operations environment. Jeopardy management of incident and request cases as well as first point of escalation for any issues, either on the company or customer side.
Peterborough
Worked as a customer service representative for a car insurance company in a busy call centre environment. First point of contact for customer services including policy changes, payments, queries, sales and renewals. After working there for several years would also help as a 'floor walker' providing support for the advisors in the contact centre with difficult queries and customers.
Peterborough
Worked for a Car Insurance provider dealing with complaints in their Customer Relations Department. Responsible for deciding appropriate internal feedback as well as possible compensation for the customers, as well as being the '1 point of contact' for the customer during the complaint.
Other employees you can reach at motorolasolutions.com. View company contacts for 17917 employees →
Troy Westermeyer
Colleague at Motorola SolutionsSchaumburg, Illinois, United States
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Drew Taylor
Colleague at Motorola SolutionsSan Diego, California, United States
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May Yong Khoo, Pmp
Colleague at Motorola SolutionsPenang, Malaysia
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Edwin Ell
Colleague at Motorola SolutionsShalimar, Florida, United States
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Daniel Pacholski, Pmp
Colleague at Motorola SolutionsSouth Elgin, Illinois, United States
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Jason O'Shea
Colleague at Motorola SolutionsKamloops, British Columbia, Canada
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Hemal Bhagat
Colleague at Motorola SolutionsBirmingham, Alabama, United States
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Danny Sanchez
Colleague at Motorola SolutionsMiami-Fort Lauderdale Area, United States
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Daylaine Lima
Colleague at Motorola SolutionsHortolândia, São Paulo, Brazil
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Huy Le-Quang
Colleague at Motorola SolutionsBerlin, Germany
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Quick answers generated from the profile data available on this page.
Will Beale works for Motorola Solutions.
Will Beale is listed as Problem Manager at Motorola Solutions.
Will Beale is based in Leicester, England, United Kingdom while working with Motorola Solutions.
Will Beale has worked for Motorola Solutions and Bgl Group Limited.
Will Beale's colleagues at Motorola Solutions include Troy Westermeyer, Drew Taylor, May Yong Khoo, Pmp, Edwin Ell, and Daniel Pacholski, Pmp.
You can use AeroLeads to view verified contact signals for Will Beale at Motorola Solutions, including work email, phone, and LinkedIn data when available.
Will Beale holds Bachelor Of Arts - Ba, History from Bath Spa University.
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