Securing premises, Checking ID, Removal of irate patrons, Search and seizures.

Specialist addressing the concerns of agents in need of assistance to help a motorist over come a difficult time, so we may get them on their way. I also handle the irate callers who need more time and calming to resolve their issues and concerns. In this position I assist with call overflow, monitor calls, and evaluate the agents. I follow up on items flagged for concern and generate a report of motorist who do not adhere to our guidelines to return merchandise. I follow up with a call to those who have not returned our merchandise and charge them accordingly.

Marketing Manager assisting small to medium size businesses with their IT needs. Offering a Managed Service Provider setup or onsite resolution by giving a free assessment to the decision maker to show them how more efficient their business could be ran without overlooked needs.

Entertaining....

Marketing rep cold calling into a targeted area for clients having difficulty finding a way in to connect with potential prospects. Setting up meetings to demonstrate their product via conference call webx or face to face.

Effectively managing call center, trouble shooting, handling irate callers, time management and ensuring start and close of business (key holder). Generate hourly reports to ensure we are reaching the goals forecasted for the Co.

Business Developer researching organizations determining who the decision maker is and presenting propsosals or bids on current contract needs.