Will Bevan Email & Phone Number

Coventry, England, United Kingdom

Acted as the Lead Business Analyst in a flat management structure, including managing complex projects, portfolio/financial analysis, operating models, recruitment responsibilities and a constant involvement at CxO level.Respected as an impartial advisor/consultant by all departments I was involved with by combing excellent stakeholder management and successful delivery. Successfully built bridges to departments that were disengaged from IT to rebuild trust and engagement. This enabled me through collaboration with Director/Head of Departments to identify and qualify the high-level business needs while challenging to ensure this aligned with the corporate and business unit strategy. Handpicked for sensitive and complex projects. E.g. I Led a business unit level re-engineering programme that identified a critical mismatch in business strategy, business architecture and processes. This included generating a multi-level operating model and capability maps. I utilised industry standard approaches (Lean) to facilitate immediate improvements on a limited budget to provide increased capacity and flexibility.Led developments teams during challenging structural changes in a successful migration to Agile (Scrum and Kanban). Always provided leadership and motivation to the agile team as the scrum master and together we successfully completed over 60 releases in 2016 on a complex product suit. Drove best practise and Centre of Excellence development. Contributions included user story best practise and redeveloping the businesses’ financial analysis model to improve its usability and reliability.

As the lead Business Analyst on one of the company’s core products, I was responsible for ensuring the quality of all customer requirements and that they matched the product strategy.Working with all levels of stakeholder from Directors to front line staff. Proactively eliciting and validating the business requirements before developing these into a functional specification for development. I followed these requirements through the development life cycle to implementation and ensuring benefits realisation. I was afforded a high level of autonomy and I redesigned the customer journey for one of the core products and delivered a dramatic improvement in customer satisfaction. Through my extensive customer knowledge, I acted as the Product Owner and Business Analyst removing wasteful functionality and focusing on what the customer really valued. I reduced the time to complete system actions by typically 50-80% by applying Lean principles. This was delivered in rapid step wise improvements through agile development methods focusing on the minimal viable product functionality to provide almost immediate customer satisfaction improvements.Also acted as a consultant to our customers, constructively challenging customer requirements to ensure they matched the customers’ own business strategy and project objectives. Where required helping to develop the customers’ strategy, business/project objectives and the business case. This also included change management and process improvement services to ensure the client gained the benefits expected.I was a driving force for successful Agile adoption and movement away from the traditional waterfall methodology. I proved the value of this method to a key client by successfully managing the first client facing agile project.

A hybrid role providing change management, account management and business analysis for key accounts. These included global brand holders and leading UK food retailers.Worked with all levels of stakeholders to ensure repeat and increasing revenue. Proactively elicited and validated business requirements and facilitated business change.

Responsible for a small globally disparate team providing technical support, training, testing and implementation services. This included department development, department budgeting, as well as individual mentoring and personal development planning. Drove capability in my business department, challenging past ways of working and drove process improvement. Developed a strong test team, modernised our implementation (40% cost reduction) and training approach (FTE savings)

Front line support for external clients. Due to my proactive nature I was quickly placed in a secondment with the Project Management office where I successfully managed smaller projects and completed business analysis work. Due to this, I was promoted to Technical Services Manager.