• Unit: Orthopedic - Trauma• Awards: DAISY Award Nominee – Exceptional Nursing Care – December 7, 2022• Clinical Coach since January 2023, responsible for new hire training and learning on operations, policy, and best practice• Cared for 5 medically complex patients simultaneously in a fast-paced environment, addressing urgent changes with quick decision making, organization, and prioritization• Coordinated care with an emphasis on clear communication between Providers and Patients• Listened to Patients’ needs, responded with empathy, crisis management, and education in order to build relationships

• Managed team workload with project delegation and scope management responsibilities• Co-Led weekly status meetings, reviewed Salesforce reports• Led 4 medium sized software implementations from kickoff to go-live with cross-functional stakeholder communication, planning, scope management, and on-time deliverables• Served as dedicated resource for technical software support via phone and email• Developed new process and education guide for large health system totaling 23 hospitals• Trained employees with presentations on new process optimization post company merger• Utilized customer data to tell stories and refine software in order to save time for end users• Developed proficiency in Salesforce Customer Management, Electronic Health Record (EHR) implementation, HL7 message mapping, SendGrid Email Service, and Microsoft Suite• Awards: Best in KLAS: IV Workflow Management 2018, 2019, and 2020 - Exemplified above and beyond team contributions to product and client success

• Assisted physical therapy and occupational therapy with patient care• Conducted MEDITECH reports for daily productivity billing audits

• 50 calls per day with inbound leads and tracked sales cycle in Salesforce