William Broughton Email & Phone Number

Washington, DC And Overseas Locations

• Responsible for IT operations at U.S. Embassies Beirut, Ottawa, Algiers, Copenhagen and Dhahran, Saudi Arabia
• Routine job responsibilities included cyber-security, contingency planning, secure communications, mobile computing, remote access solutions, ServiceNow trouble ticketing, equipment life-cycle management, LAN/WAN.
• Oversaw/coordinated IT services in support of the U.S. Secretary of State’s foreign and domestic travels to more than 70 locations. Led IT support teams for official visits by U.S. delegations to the United Nations.
• Successfully Certified, Accredited (C&A) and managed (per FISMA and NIST standards) a secure, stand-alone network operated in support of a project requiring such heightened security measures
• Developed requirements/RFP, evaluated bids and worked with satellite communications vendor to deploy a Contingency Coms VSAT network with tail circuits to support multiple scenarios at unstable overseas location

Washington DC-Baltimore Area

Managed Siebel Customer Relationship Management (CRM) software implementations for private, not-for-profit and public sector clients. As TAM, interfaced between client and 3rd party integrators. Secured add-on TAM packages based on customer satisfaction.

Nashville Metropolitan Area, Tennessee, United States

Oracle Financials (ERP) implementation, Oracle DBA

Washington DC-Baltimore Area

Provided IT Outsourcing Services to public, private and not-for-profit client organizations. (Oracle Financials, UNIX Administration, High-Availability Solutions)

Master Of Science (Ms), Engineering Management / Information Management

Bachelor Of Science - Bs, Business Administration And Management, General