William Broughton Email & Phone Number

Charlotte, Nc, Us

Collaborated on developing Anaplan solutions for Tax Reporting & CbCR, emphasizing data privacy and compliance, ensuring sensitive financial data remained secure.Provided vital support for data validation, testing, and deployment, upholding data integrity to guarantee the seamless launch of Anaplan.Managed complex data flow from SAP ECC6 to Anaplan using REST API, aligning with business mapping and stringent system security requirements for data protection.Oversaw Anaplan model maintenance, prioritizing optimized user access and offering privacy-conscious assistance to local tax teams. Conducted thorough issue analysis and resolution to enhance data security.

Fort Mill, South Carolina, United States

Implemented ServiceNow's CMDB process with a focus on data protection and privacy compliance, achieving a 98% accuracy rate in CMDB records through meticulous audits and proactive reconciliation.Collaborated on standard IT configuration methodology, resulting in a 20% reduction in incidents while emphasizing privacy protocols.Assisted in formulating CMDB policies and processes, strengthening data governance, and reducing conflicts by 25%.Leveraged ServiceNow for CI data optimization, resulting in a 15% decrease in anomalies, while also maintaining a 98% SLA adherence rate, delivering exceptional customer service, and contributing to user education through 4 KB articles.

Spearheaded 3rd-party risk management, establishing due diligence processes to mitigate high-risk vendor incidents and enhance data privacy.Managed KPIs and Metrics for 1000+ assets, optimizing policy mapping for 15% fewer vendor-related incidents, prioritizing privacy management.Utilized SQL for accurate asset reporting, improving reporting accuracy by 25% and asset tracking efficiency by 30%, crucial for comprehensive risk assessments.Remediated hardware asset discrepancies, achieving 98% accuracy, reducing security risks, and improving SLA attainment, emphasizing privacy-conscious practices.

Charlotte, North Carolina Area

Administered HIPAA-compliant ServiceNow configuration management, ensuring 98% CMDB data accuracy, safeguarding healthcare data.Collaborated on standardized IT setups, achieving 25% faster incident resolution and orchestrating secure ProCare cloud migration for 20% efficiency gain, all while maintaining the Health Insurance Portability and Accountability Act (HIPAA) standards.Led Epic system updates with 99.5% uptime, 92% user adoption, and 15% less downtime, emphasizing HIPAA compliance.Developed streamlined workflows and HIPAA-compliant access controls in ServiceNow for enhanced efficiency and data security.

United States Research Triangle Park, North Carolina

The primary responsibility of an Enhanced Customer Aligned Testing Services (ECATS) Cisco Intern is to support a team engineers by recreating segments of a customer network in a lab environment. ECATS is a collaborative initiative which seeks to improve alignment between existing Cisco test labs, testing capabilities,and customer specific requirements in an effort to reduce customer risk and improve quality.

Aiken, Sc

Bachelor Of Science (B.S.), Mathematical Science

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