Will Carpenter Email & Phone Number

Richmond, Virginia, United States

• Lead a team of 4 direct reports that execute critical business initiatives aligned to company priorities, introducing strategic and tactical plans to increase revenue and maximize performance to surpass firm targets..
• Developed and implemented long-term strategy and vision of global operations for the Life Sciences practice.
• Restructured operating and delivery models to focus on leveraging core competencies, flexibility, and aligning desired needs with the appropriate support.
• Integrated multiple acquisitions by the practice, ensuring seamless incorporation of resources, employees, systems, and company cultures.
• Led the firm-wide selection, implementation, and management of project and resource management platform.
• Conceived solutions, project process outline, and a data analysis structure as the project Subject Matter Expert.

New York, United States

Similar to position above.

Greater New York City Area

• Led account management and integrated client-centric, strategic programs for Healthcare-Life Sciences practice. Primary account managed was the $50M Johnson & Johnson account.
• Administered services for customer base, pipeline development, opportunity pursuit, risk management, generating proposals, and review of consulting progress.
• Identified and helped develop network of key executives, decision makers, and influencers at client.

New York, United States

• Developed and led Laboratory Services transformational assessments across multiple accounts within Jones Lang LaSalle, building action plans to fill gaps between current practices and industry wide best practices. This.
• Supervised associates at 20 client sites across the United States, Canada, and Puerto Rico with a matrix reporting team of 36 FTEs and a total operating budget of $20M.
• Utilized Six Sigma methodology and techniques to establish clear, consistent processes to support the distribution of services to meet client’s KPIs, goals, and objectives.
• Crafted business cases for appropriate resource investment and built a competitive infrastructure to manage high visibility projects end to end.

Boston, Massachusetts, United States

• Supervised 5 direct reports and 12 onsite contractors, supporting 500+ researchers at 3 sites.
• Founded New England Region Laboratory Services Forum, standardizing approach to servicing labs, best practices, and leveraging vendor spend to generate cost savings.
• Created an electronic inventory request module utilizing scanners to minimize time spent on non-core activities.