Will Carpenter Email & Phone Number

Richmond, Virginia, United States

Lead a team of 4 direct reports that execute critical business initiatives aligned to company priorities, introducing strategic and tactical plans to increase revenue and maximize performance to surpass firm targets. This includes managing a $100M budget.• Developed and implemented long-term strategy and vision of global operations for the Life Sciences practice. • Restructured operating and delivery models to focus on leveraging core competencies, flexibility, and aligning desired needs with the appropriate support.• Integrated multiple acquisitions by the practice, ensuring seamless incorporation of resources, employees, systems, and company cultures.• Led the firm-wide selection, implementation, and management of project and resource management platform. • Conceived solutions, project process outline, and a data analysis structure as the project Subject Matter Expert.• Introduced online practice, account, and project dashboards summarizing performance data and revenue, sales, and pipeline KPI’s.• Served as Chief of Staff for practice lead, Culture Ambassador, Philanthropic Committee Chair, and head of the Operational Excellence Committee.

New York, United States

Similar to position above.

Greater New York City Area

Led account management and integrated client-centric, strategic programs for Healthcare-Life Sciences practice. Primary account managed was the $50M Johnson & Johnson account.• Administered services for customer base, pipeline development, opportunity pursuit, risk management, generating proposals, and review of consulting progress.• Identified and helped develop network of key executives, decision makers, and influencers at client.

New York, United States

Developed and led Laboratory Services transformational assessments across multiple accounts within Jones Lang LaSalle, building action plans to fill gaps between current practices and industry wide best practices. This included managing a $20M budget.• Supervised associates at 20 client sites across the United States, Canada, and Puerto Rico with a matrix reporting team of 36 FTEs and a total operating budget of $20M.• Utilized Six Sigma methodology and techniques to establish clear, consistent processes to support the distribution of services to meet client’s KPIs, goals, and objectives. • Crafted business cases for appropriate resource investment and built a competitive infrastructure to manage high visibility projects end to end.

Boston, Massachusetts, United States

Supervised 5 direct reports and 12 onsite contractors, supporting 500+ researchers at 3 sites. • Founded New England Region Laboratory Services Forum, standardizing approach to servicing labs, best practices, and leveraging vendor spend to generate cost savings. • Created an electronic inventory request module utilizing scanners to minimize time spent on non-core activities.