Worked primarily in React and Rails developing the external-facing Online Application product and was the lead developer for several key sprints/projectsDay-to-day work included: developing new features for the product, working on enhancement requests to existing features, fixing/troubleshooting bugs, re-factoring existing code, writing testsMentored newer developers on the teamTeam scrum master

Worked in the entire stack, including: coding in HTML/CSS/JS for Rails/JSP, coding business logic in Java classes/Ruby models, writing controller logic in Rails controllers/Java JSPs, and writing Rails migrations/SQL queries to interact with the DatabaseProposed and was the sole developer of a data collection and visualization application for the JIRA/Atlassian platform for internal company use to generate custom reports and track useful data metrics. Built in Rails, using OAuth for login credentials and Highcharts for data visualizationExperience writing tests in RSpec for Rails and TestNG for Java

Oversaw expansion of department from ~10 to 25 employees, overseeing both the department Engineering and QA teams. This included hiring, onboarding, initial and follow-up specialist training, identifying and training backups for all key department roles, creation of a training program and materials from scratch, and lastly creation of an extensive data collection & reporting program to have accurate metrics for measuring department performanceImplemented sweeping changes to department workflows to improve engineer efficiency and department turn-around times. Specifically, instead of all engineers being generalists, engineers were specialized in certain types of tickets, including a “quick ticket” team that new hires were placed into to make them faster/easier to train and ease them into the department and to improve turn-around times for simple ticketsImplemented expediting of tickets by the QA team: previously a ticket was not looked at until an engineer began to work it, which was on average 20+ weeks after the ticket was submitted, leading customers to rarely return emails/requests for information about the issue. Instead, created a dedicated expeditor position within the QA team so that every ticket was reviewed as it came in and reached out to the customer to acknowledge receipt and request any additional information that might be needed to fix the issue, greatly improving customer satisfaction and response ratesOverall, went from a 20+ week backlog of tickets to a backlog of 0 tickets for the first time in company history (overall turn-around times dropped from 4-6 months to 1-5 days, depending on the ticket type). In total during tenure as manager, overall department ticket output increased nearly 4x, despite only doubling department headcount (while training all of the new hires and implementing sweeping change), as we simultaneously improved per engineer efficiency from ~40-45 tickets/week to ~60-65 tickets/week (including new hires)

Worked on several projects that were much larger in scope than previous work, particularly a new “Student Housing” product that involved extensive Rails/Java codingCreated extensive system for tracking department statistics and distilled data into several key metrics in a weekly report so that management could understand department performance/progress at a glance