Will Ferguson Email & Phone Number

Arlington, Virginia, United States

• Performed various duties within the claims process lifecycle including staffing the phone queue, producing clerical reporting through CRM systems, and handling exigent requests to maintain effective operation while clearing administrative backlogs based on leadership priorities in a team environment • Communicating with members and their families over the phone in response to requests within the claims process, including members passing, in a courteous and professional manner while skillfully navigating varied internal CRM systems to ensure detailed reporting and client satisfaction in the face of shifting inquiries

Fairfax County, Virginia, United States

Worked in conjunction with the Fairfax County Health Department to interview and monitor individuals exposed to Covid-19 by assessing symptoms, providing public health guidance, and logging private information in relevant databases as part of the pandemic containment division. Additionally, conducted investigations into local businesses, sporting events, and childcare facilities to assess possible exposure and reach affected individuals.

Annandale, Virginia, United States

Led volunteer outreach and recruitment efforts for the Annandale Christian Community for Action to provide information and assistance to local communities in our service area

Dunn Loring, Virginia, United States

Effective communication with consumers to handle a wide range of needs and exceeding client expectations

Fairfax, Virginia, United States

Working in a fast-paced environment to provide products fitting customer requests in a timely manner

Master'S Degree, International Security, Graduate Student

Activities and Societies: 3.67/4.0

Bachelor'S Degree, Government And International Politics, Alumnus

Activities and Societies: Brother of Chi Psi Fraternity Member of the Intelligence Community Club