Will Foley Email & Phone Number

Killorglin

Payments and FX Production Support Team LeadIncident ManagementProblem Management

Killorglin

Payments and FX Incident Manager

Killorglin

- Lead a team to support implementation of new business and maintenance of existing merchants & acquiring banks- Ensure that internal and external compliance guidelines are adhered to and that quality control standards are maintained at a high level.- Play a role in new business integration.- Champion of BPI and co-manage the programme at a department level.- Reporting and analysis to understand the source of the team's workload and to ensure adequate staffing is… Show more - Lead a team to support implementation of new business and maintenance of existing merchants & acquiring banks- Ensure that internal and external compliance guidelines are adhered to and that quality control standards are maintained at a high level.- Play a role in new business integration.- Champion of BPI and co-manage the programme at a department level.- Reporting and analysis to understand the source of the team's workload and to ensure adequate staffing is maintained.- Coaching and developing on a daily basis.- Implementation, documentation and communication of new processes.- Support Operational Management in the absence of fellow Team Leaders and Operational Manager by assisting in effectively running the wider team, resulting in the team and our customers being supported. Show less

Killorglin

Liaise with acquirers (banks), merchants (businesses) and Fexco Relationship Managers to provide customised Dynamic Currency Conversion, card payment and e-payment solutions.Portfolio manage work to ensure 'tickets' are satisfactorily completed for all parties.Create and maintain procedural documents and improve processes.Contribute and assist in new projects for new business to ensure smooth roll out.

Hull, United Kingdom

• Assist and support a team that operates in the end to end customer energy journey to ensure that quarterly and annual targets are met and exceeded.• Performing weekly and monthly analysis such as workflow tracking and settlement gap analysis.• Support the team in carrying out their roles through coaching, advice and correspondence checking while also being approachable so any issues can be addressed.• Ensure effective running of the team through performance management and by… Show more • Assist and support a team that operates in the end to end customer energy journey to ensure that quarterly and annual targets are met and exceeded.• Performing weekly and monthly analysis such as workflow tracking and settlement gap analysis.• Support the team in carrying out their roles through coaching, advice and correspondence checking while also being approachable so any issues can be addressed.• Ensure effective running of the team through performance management and by reviewing team processes on a regular basis, in line with any external procedural or policy changes.• Liaise with other areas to ensure escalated queries are dealt with promptly and efficiently.• Carry out return to work interviews, sickness monitoring and deal with any resultant capability cases.• Resolve escalated staff issues promptly and support the department by carrying out documented discussions, ‘fact finding’ & hearings which contribute to a consistent and smooth running department.• Run and extract reports from Siebel and use Microsoft Excel to present data in an effective and understandable format to use in monthly summary packs.• Support Operational Management in the absence of fellow Team Managers by effectively running the wider team, resulting in the team being supported and workloads being actively monitored. Show less

Supervise staff and provide management support as well as liaising with stakeholders

Outbound and inbound calling using the Avaya telephony system with customers who have gas and electricity accounts with overdue balances in order to obtain payment and provide first contact resolution to customer queries.

Cold called residential customers in Western Australia, Queensland, and Victoria. Consistently followed up with past, present, and prospective customers, providing excellent customer service and building relationships. Constantly hit targets by taking over $190,000 in new sales during my time with the company; the highlight of which was the sale of a $21,000 system. Prepared weekly sales reports using Microsoft Excel, and also used the Oracle CRM software to place clients on the system… Show more Cold called residential customers in Western Australia, Queensland, and Victoria. Consistently followed up with past, present, and prospective customers, providing excellent customer service and building relationships. Constantly hit targets by taking over $190,000 in new sales during my time with the company; the highlight of which was the sale of a $21,000 system. Prepared weekly sales reports using Microsoft Excel, and also used the Oracle CRM software to place clients on the system, provided them with quotes, and updated details regarding sales. Show less

Managed luggage concession in Debenhams for 25 hours per week whilst a University student. Face to face sales and customer service, meeting sales targets and dealing with customer complaints. Managed stock levels, product lines and processed deliveries while also carrying out product placement and merchandising; maximising sales during ‘sales events’.

Administrative work within the planning department dealing with public queries.