Will Gilbert Email & Phone Number

Cockeysville, Md & Vienna, Va

- Advise and inform partners navigating Telecom's ever-changing technical landscape; including but not limited to platform compatibility, software & application adoption and even cabling infrastructure- Work with Small and Medium Sized Businesses to design telephony solutions for extant and emerging challenges- Provide telecom carrier analysis with a focus on suitability and budgetary requirements - Recognize potential relationship opportunities by studying current market data, business challenges and key personnelMcEnroe Voice and Data partners with clients to develop telecom solutions that support organizational strategies. Our team designs, implements and maintains voice and data networks by leveraging our portfolio of platforms and applications from today’s leading communications equipment and software manufacturers, such as Avaya, Mitel & Star2Star. Our products include premise-based digital and voice over IP technology, as well as hosted systems, and are designed to fit each customer’s needs. Our solutions can incorporate the full suite of unified communications capabilities, call center functionality, and video conferencing and collaboration.

Cockeysville, Md & Vienna, Va

- The Project Coordinator is the liaison between our customers and our operations /sales departments - In charge of assigned projects and acts as the focal point of information, creating and utilizing project metrics to ensure that customer expectations are met. - Conducts all on-site training and drafts all training materials and installation follow up items.- Certified in numerous telecom products and platforms, which include Avaya, Mitel, Toshiba, and the hosted solution, Star2Star.

• Managed field collection and clerical processing of census data for the 8 counties of Maryland’s Eastern Shore • Oversaw operational progress, requiring analysis of budget, quality, and production data in order to quickly identify problems and implement corrective actions under absolute deadlines • Directly supervised and made critical personnel decisions for a staff of 1200, including training, evaluating, promoting and disciplining my subordinate staff, as well as granting promotions and executing terminations/firings when merited• Established relationships with diverse cultural, community, religious, and professional organizations to gain support or participation in organizational programs and campaigns

- Participated in "green field" establishment of one of the first BPO service providers in SW China- Managed all existing marketing initiatives of an international scope related to BPO, ITO, Real Estate Investment and International Education projects- Conducted international and domestic partner assessments in order to create synergy among platform providers, customers, training facilities and talent sources- Designed and drafted all current English-language promotional materials for the organization

Designed comprehensive courses and lectured on:- Fundamentals of Marketing- Human Resource Management- Business Communication- English for Business Professionals

- Worked closely with CEO on all necessary project work associated with providing consultation for the establishment of a foreign enterprises in China- Managed, created and edited content for marketing research projects of international scope that included primary and secondary research activities- Trained new-hire researchers in presentation, interviewing and report writing skills- Drafted and edited proposals, feasibility reports, environmental analyses and legal documents- Completed deliverables for multiple projects simultaneously, under absolute deadlines

- Responsible for recruiting, employing and terminating associates and support staff- Coordinated national and district-wide sales initiatives with daily staff activities- Ensured compliance with Company/Store policies and procedures, governmental regulations, and employment/safety laws (FMLA, OSHA, ADA, and other legal issues)- Exceeded sales budgets for years 2001, ’02 & ’03

Bachelor Of Science, Marketing

Activities and Societies: Men's Lacrosse Club, Delta Chi Men's Fraternity & FSU Advertising & Marketing Club Earned Bachelor's of Science.

Chinese (Mandarin)

Studied Chinese (Mandarin)