William G. Email & Phone Number

Conducted special projects involving the development of sophisticated chatbots and large language models, leveraging natural language processing and machine learning algorithms.Led the integration of OpenAI technologies to develop an AI assistant bot, enhancing user self-service capabilities and reducing the need for manual intervention.Integrated Google Analytics into projects, providing data-driven insights to improve user experience and system efficiency. Collaborated… Show more Conducted special projects involving the development of sophisticated chatbots and large language models, leveraging natural language processing and machine learning algorithms.Led the integration of OpenAI technologies to develop an AI assistant bot, enhancing user self-service capabilities and reducing the need for manual intervention.Integrated Google Analytics into projects, providing data-driven insights to improve user experience and system efficiency. Collaborated cross-functionally to devise innovative technical solutions for complex problems, significantly enhancing operational efficiency and customer satisfaction. Employed DevOps methodologies to customize research environments, executing software installations, script deployments, and environment configurations for operational efficiency. Deployed, configured, maintained, and monitored the Azure Compute Services, enhancing research workloads and application functionality.Performed the job duties of Technical Operations Specialist Show less

Support customization of the research environments, including installation of software, installation of scripts, and configuring of the environment.Deploy, Configure, and Maintain Compute Services within Azure.Provision, Manage, and Monitor Storage accounts and Azure VMS.Troubleshoot deployment of Virtual Machines using Azure Portal and Terraform.Working Experience with configuring availability tests, Azure Virtual Networks, Azure Firewalls, Subnets, DNS, and Application… Show more Support customization of the research environments, including installation of software, installation of scripts, and configuring of the environment.Deploy, Configure, and Maintain Compute Services within Azure.Provision, Manage, and Monitor Storage accounts and Azure VMS.Troubleshoot deployment of Virtual Machines using Azure Portal and Terraform.Working Experience with configuring availability tests, Azure Virtual Networks, Azure Firewalls, Subnets, DNS, and Application Gateway.Created SQL reports using Cosmos DB.Maintained web applications by manually correcting and maintaining Cosmos DBMaintained Azure subscriptions and multiple Azure platform environments.Administer, configure, and support internal business software, including Office 365, Exchange Online, Azure AD, SharePoint, Flow, and Zendesk.Monitor security, respond to any alerts or incidents using SEIM software, and recommend any appropriate changes.Respond to alerts; diagnose the root problem, correct it as appropriate, and/or recommend changes as appropriate.Participated in the development of a detailed annual SOC2 audit Show less

Remote

Proficiently organized and facilitated daily scrum, sprint reviews, retrospectives, sprint, and release planning.Collaborate closely with the product owner on intake review and backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon, and stories are ready for sizing.Executed test cases for functional, validation, end-to-end, and regression testing for web applications.Contribute to the development of the software platform and… Show more Proficiently organized and facilitated daily scrum, sprint reviews, retrospectives, sprint, and release planning.Collaborate closely with the product owner on intake review and backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon, and stories are ready for sizing.Executed test cases for functional, validation, end-to-end, and regression testing for web applications.Contribute to the development of the software platform and prepare for new releases by participating in the software quality assurance processManaged project change requests and functioned as an escalation point.Monitored projects on an ongoing basis, evaluating progress and quality, managing issue resolution, and taking corrective action as necessary.Performed the job duties of Technical Operations Specialist Show less

United States

• Led and grew the technical operations team across RAZR Rewards and Gray Duck Health businesses.• Designed data models, configure, and implemented Razr Rewards programs using Fibonacci software, and GitHub.• Ensures appropriate documentation is developed and maintained to describe operational processes and delivery procedures.• Troubleshoot and resolve inquiries and requests from internal and external clients.• Plan and closely monitor the day-to-day work of the Technical… Show more • Led and grew the technical operations team across RAZR Rewards and Gray Duck Health businesses.• Designed data models, configure, and implemented Razr Rewards programs using Fibonacci software, and GitHub.• Ensures appropriate documentation is developed and maintained to describe operational processes and delivery procedures.• Troubleshoot and resolve inquiries and requests from internal and external clients.• Plan and closely monitor the day-to-day work of the Technical Operations team to ensure efficient and effective delivery of customer programs, using Scrum and Agile methodologies in conjunction with JIRA.• Collaborate with internal colleagues and teams to facilitate the successful implementation of new or revised programs and promotions.• Provide ongoing program reporting to internal and client teams, using PostgreSQL Show less

Concord, New Hampshire, United States

Provided Technical Support to the State of NH Liquor CommissionAnalyzed, diagnosed and troubleshoot computer hardware and software issues for NHSLC and other supported DoIT agencies.Provides customer support for software applications utilized by NHSLC employeesTroubleshoot network connectivity issues through SIMS and/or Spectrum monitoring.Provided weekly and monthly reports for various Help Desk accountabilities for HDS Manager.Performed the job duties of Tech Support… Show more Provided Technical Support to the State of NH Liquor CommissionAnalyzed, diagnosed and troubleshoot computer hardware and software issues for NHSLC and other supported DoIT agencies.Provides customer support for software applications utilized by NHSLC employeesTroubleshoot network connectivity issues through SIMS and/or Spectrum monitoring.Provided weekly and monthly reports for various Help Desk accountabilities for HDS Manager.Performed the job duties of Tech Support Specialist 1. Show less

Concord, Nh

Worked the Help Desk providing PC and mobile support, diagnosing, troubleshooting to resolve customer’s issues.Experience with user account management in Active Directory.Record and track customer information on inquiries, problems, and/or requests utilizing the ITIL problem management system.Assisted with developing Footprints ticketing software Configuration Management Database (CMDB).Developed and maintained Knowledge base articles.

Laconia, New Hampshire

Supervise the E-911 call centers for the State of NH.Train new Telecommunications Specialists on equipment, telecommunications and computer systems necessary to perform job functions.Performed a range of clerical and operational support activities.Investigate problems and complaints; provide solutions to prevent workflow interruptions, present that information to management for discussion and course of action and makes recommendations concerning improvements of policies, operations,… Show more Supervise the E-911 call centers for the State of NH.Train new Telecommunications Specialists on equipment, telecommunications and computer systems necessary to perform job functions.Performed a range of clerical and operational support activities.Investigate problems and complaints; provide solutions to prevent workflow interruptions, present that information to management for discussion and course of action and makes recommendations concerning improvements of policies, operations, and procedures; participate in Division program development and statistical analysisEnforce policy compliance in a dynamic, high-stress, high-call-volume emergency environment; ensure state and federal standards are met Show less

Laconia Nh

Operate E-911 systems and all associated programs. Interrogate caller and provide the appropriate help, as determined by the caller’s responses and training. Provided pre-arrival life support instructions.Successfully completed the initial, specialized training process, acquiring necessary certifications and skills essential to processing emergency calls. Participates in continuing education to maintain and update certification and job-related skills.

Master Of Science - Ms, Cybersecurity And Information Assurance

Bachelor'S Degree, Computer Science

Bachelor Of Arts, Criminal Justice