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William G. is listed as Technical Operations Engineer | PMI-DASM at Vivli, a company with 7 employees, based in Tilton, New Hampshire, United States. AeroLeads shows a matched LinkedIn profile for William G..
William G. previously worked as Technical Operations Engineer at Vivli and Technical Operations Specialist at Vivli. William G. holds Master Of Science - Ms, Cybersecurity And Information Assurance from Western Governors University.
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I'm an experienced Technical Operations Engineer with a strong background in IT and telecommunications. Currently at Vivli, my role involves leading special projects, including the development of advanced chatbots and large language models. I have successfully integrated OpenAI technologies to create an AI assistant bot, improving user self-service capabilities and reducing manual intervention.In addition to project work, I excel in supporting customization of research environments, software installation, script configuration, and server administration. I ensure the smooth operation of Azure subscriptions and multiple Azure platform environments. I also have expertise in virtualization and cloud computing, particularly with Azure Compute service, as well as proficiency in leveraging the capabilities of cloud platforms like AWS and Azure. With strong scripting skills in Bash, PowerShell, and Python, I automate routine tasks, manage configurations, and streamline administrative processes, contributing to operational efficiency and increased productivity. My knowledge extends to security best practices, implementing security measures, and managing access controls according to various frameworks such as PCI, HIPAA, and GDPR.I excel in communication and collaboration, working seamlessly with cross-functional teams, documenting processes, and providing technical support to users. As a Scrum Master, I have facilitated agile processes, overseeing daily scrum meetings, sprint reviews, retrospectives, sprint planning, and release planning, effectively managing project change requests and monitoring ongoing projects for progress and quality.My career began as a Telecommunications Specialist at the State of New Hampshire Bureau of Emergency Communications, where I operated E-911 systems, provided pre-arrival life support instructions, and continuously updated my skills through ongoing education and certification programs.I hold a Bachelor's degree in Computer Science from the University of Massachusetts Lowell, complemented by a Bachelor of Arts in Criminal Justice from Plymouth State University. My curiosity and passion for solving complex problems drive me, and I actively seek opportunities to optimize operational efficiency and enhance customer satisfaction using my unique skill set.
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Conducted special projects involving the development of sophisticated chatbots and large language models, leveraging natural language processing and machine learning algorithms.Led the integration of OpenAI technologies to develop an AI assistant bot, enhancing user self-service capabilities and reducing the need for manual intervention.Integrated Google.
Support customization of the research environments, including installation of software, installation of scripts, and configuring of the environment.Deploy, Configure, and Maintain Compute Services within Azure.Provision, Manage, and Monitor Storage accounts and Azure VMS.Troubleshoot deployment of Virtual Machines using Azure Portal and Terraform.Working.
Remote
Proficiently organized and facilitated daily scrum, sprint reviews, retrospectives, sprint, and release planning.Collaborate closely with the product owner on intake review and backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon, and stories are ready for sizing.Executed test cases for functional.
United States
Concord, New Hampshire, United States
Provided Technical Support to the State of NH Liquor CommissionAnalyzed, diagnosed and troubleshoot computer hardware and software issues for NHSLC and other supported DoIT agencies.Provides customer support for software applications utilized by NHSLC employeesTroubleshoot network connectivity issues through SIMS and/or Spectrum monitoring.Provided weekly.
Concord, NH
Worked the Help Desk providing PC and mobile support, diagnosing, troubleshooting to resolve customer’s issues.Experience with user account management in Active Directory.Record and track customer information on inquiries, problems, and/or requests utilizing the ITIL problem management system.Assisted with developing Footprints ticketing software.
Laconia, New Hampshire
Supervise the E-911 call centers for the State of NH.Train new Telecommunications Specialists on equipment, telecommunications and computer systems necessary to perform job functions.Performed a range of clerical and operational support activities.Investigate problems and complaints; provide solutions to prevent workflow interruptions, present that.
Laconia NH
Operate E-911 systems and all associated programs. Interrogate caller and provide the appropriate help, as determined by the caller’s responses and training. Provided pre-arrival life support instructions.Successfully completed the initial, specialized training process, acquiring necessary certifications and skills essential to processing emergency calls..
Other employees you can reach at vivli.org. View company contacts for 7 employees →
Stan Neumann
Colleague at VivliNashua, New Hampshire, United States, United States
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Azusa Tsukida
Colleague at VivliKawasaki-ku, Kanagawa, Japan, Japan
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Alexandra Senra
Colleague at VivliUnited States, United States
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GM
Geetanjali M.
Colleague at VivliUnited States, United States
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Catherine D'Arcy
Colleague at VivliWinchester, England, United Kingdom, United Kingdom
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Quick answers generated from the profile data available on this page.
William G. works for Vivli.
William G. is listed as Technical Operations Engineer | PMI-DASM at Vivli.
William G. is based in Tilton, New Hampshire, United States while working with Vivli.
William G. has worked for Vivli, Razr, New Hampshire Department Of Information Technology, and State Of New Hampshire Bureau Of Emergency Communications.
William G.'s colleagues at Vivli include Stan Neumann, Azusa Tsukida, Alexandra Senra, Geetanjali M., and Catherine D'Arcy.
You can use AeroLeads to view verified contact signals for William G. at Vivli, including work email, phone, and LinkedIn data when available.
William G. holds Master Of Science - Ms, Cybersecurity And Information Assurance from Western Governors University.
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