• Delivering exceptional customer service across a portfolio of UK and international accounts, including Barclays, HSBC, Deloitte, the High Court of Australia and Clifford Chance • Proactively resolving all customer enquiries, escalating problems as necessary to achieve timely resolution • Initiating and reconciling orders, claims and expenditure, to ensure the fastest possible delivery to customers • Handling confidential and sensitive client information discreetly• Working collaboratively with the Finance team to resolve all outstanding invoice queries Key achievements• Playing a key role in significantly reducing overall costs an expenditure for clients, and negotiating multi-user subscriptions• Establishing a new ordering system for an online Barclays catalogue

• Recruiting all staff, and providing comprehensive training in systems and procedures to ensure they were able to fulfill the requirements of their roles• Providing strong leadership and direction across the team, and offering mentoring and development opportunities to enable every individual to fulfill their potential • Liaising extensively with the Entertainment team to develop new and exciting evening events and activities • Developing positive professional relationships with colleagues across the business, including kitchen staff and Assistant Managers• Maintaining optimum stock levels, overseeing stock control, placing orders with suppliers, receiving deliveries and managing the cellar • Focusing staff on providing excellent service and a comfortable atmosphere, and ensuring that guests enjoyed their experience• Comparing and negotiating prices to ensure that stock was sourced at the best prices available, to maximise profitability • Taking full responsibility for the health, safety and welfare of both staff and customers • Cashing up takings at the end of every night and managing all banking activitiesKey achievements• Developing relationships with industry leaders, resulting in new business based on welcome meetings and organised trips