Will Johnson Email & Phone Number

Perth, Wa, Au

Western Australia, Australia

Perth, Western Australia, Australia

Perth, Australia

Western Australia & South Australia

Western Australia, Australia

Basildon

*ASIST*Critical Exceptions Management*Training*Campaigns follow Up / Administration*Engineering Support*Software Installations*Field Visits / Investigation*Warranty Administration / Issue Resolution*Parts Returns Administration*Local Technical Support Materials*Facilitation with Bosch / Cummins*Parts Procurement (Partech support)*Parts Stocking List Validation*Supporting Training*Documenting top issues (KOR generation)*Brand Meetings*Telephone (Critical ASIST)*Support to Sales / Service Brand teams

Basildon

 Primarily responsible for dealer support with regards to warranty issues. The assessment of all New Holland’s warranty claims for the UK and Ireland. Dealer visits for training on the warranty procedure and best practices. Responding to queries via telephone and E mail to support the dealers. Carrying out dealer credit reimbursements and sending accordingly. All aspects of warranty to support the UK and Ireland Dealer Network. Have assisted in carrying out dealer audits with regards to warranty processes.

Various

Uk

United Kingdom

 General sales of Heavy goods vehicles (used and new sales) on a targeted basis. Dealing with all customer queries and complaints. All sales administration duties. Generating leads and sales over the telephone and visiting potential clients. Ensuring targets were met on a monthly basis. Cold calling companies to generate new business. Account managing existing clients and keeping up a good working relationship.

United Kingdom

 Overseeing costs charged to vehicle maintenance contracts and administration for the south east region of Scania GB. Checking all work carried out on vehicle contracts that I was in charge of and if ok, give out order numbers to service department when required. Dealing with customer queries and complaints Administration tasks including setting up agreements and creating contracts with customers. Invoicing repairs and work carried out by technicians in the workshop. Supervising members of staff on contracts team to ensure company procedures were carried out properly. In charge of selling new contracts to customers, attending client meeting and generating leads via telephone.

United Kingdom

 Primarily responsible for invoicing to target, warranty, retail and contract work carried out in the workshop. Chase up payments on invoices. Request order numbers from dealers. Deal with customer queries and complaints. Covering other depots when required. Checking of SBI and underpayments on Warranty claims. Recharges and third party invoices. All general administration duties

United Kingdom

 Full training (main dealer) as a heavy goods technician. Overseeing and training apprentices in the workshop. Qualified to a full technician. Carrying out full services and repairs on heavy goods vehicles on a tight deadline. Overseeing and full training apprentices in the workshop. Creating job cards and producing all information of repairs carried out to a high standard for office to invoice. Attending courses for further training.