Will Jones Email & Phone Number

Bothell, Wa, Us

Seattle, Washington, United States

Systems Developer for ICON Rendering, supporting a large portion of Amazon retail frontend.- Operational work: - Respond to incidents and support requests for frontline infrastructure support and response - Manage complex infrastructure across an array of technologies.- Development work focuses on writing high quality tools to reduce toil for our team and our customers: - Developed fleet auditing and remediation toolset, enabling automated and safe actions across a variety of infrastructure services, such as networking and host management, which reduces the manual effort needed by engineers. - Successfully took over ownership of event readiness activities as technical lead. This program supports the ordering, scaling, and efficiency improvement of over a hundred Amazon services for major sales events such as Prime Day. - Designed and developed several other internal tools in support of technologies such as Amazon ALB, and other internal infrastructure management systems.

Seattle, Washington, United States

- Led crisis response for Amazon Web Services. Engage appropriate resources, and ensure mitigation goals are met.- Led development for (and coached a junior developer on) an internal tool used to audit and expand monitoring metric coverage for crisis response in Amazon Web Services. - Designed and developed a service on AWS Lambda to support rapid and efficient response to major availability zone evacuation events, reducing the per-event engineering hours from >100 to 10.- Work with v-team dedicated to monthly metrics reviews, assisting in identification and assignment of metrics for leadership.- Contributed to an internal community-supported code library used at Amazon, allowing us to reduce the load on our ticketing system by 99.98% for certain call types.

- Lead restoration efforts and crisis response for Microsoft's Commerce + Ecosystems organization as part of 24x7 team. Manage oncall schedule for team members throughout multiple time zones.- Triage priorities in high-pressure situations. Provide guidance during major outages. Communicate with leadership and internal partners.- Manage Core Measurements program. Develop and maintain review of all major operational KPIs.- Gather ad-hoc data from multiple sources; use KQL. Provide same-day turnaround on data requests and mockups for PowerBI reports; collaborate with BI team.- Support services on Autopilot, Azure, Azure Service Fabric, and bare-metal servers.- Participate in interviews, make hiring recommendations.- Developed schedule-builder tool in Python and C#; integrated tool into proprietary internal ticketing system.- Implemented real-time analytics for Microsoft Store purchases; worked with Insight Analytics team.- Developed internal-monitoring dashboard for all-up health of major supported services. Enabled coordination and correlation of infrastructure outages.- Redefined KPI requirements as part of FY20 contract renewal with external staffing provider.- Assisted in 2015 merger of three ops centers into the OSOC; facilitated savings of est. $550K/year. Defined processes; wrote documentation; reconfigured teams.

Redmond, Washington, United States

- Led restoration efforts and first-impact crisis response for all Bing services, as part of 24x7 team.- Served as primary contact for Yahoo! NOC.- Defined and developed initial processes and documentation for the OSD-OC.- Developed and trained offshore staff for team in Hyderabad.- Hired as Service Engineer I. Promoted to Shift Lead, September 2013; promoted to Technical Duty Officer, July 2014.

Performed investigation and resolution of issues for seventeen core infrastructure services at Microsoft, including DNS, Active Directory, and Data Protection/Backup.

Help Desk and small systems support.-Implemented and supported student-utilized infrastructure in the networking labs.-Designed, maintained, and supported server and network infrastructure of a state-wide chain of campuses.-Supervised student employees to assist with help desk and lab assistant activities.