Will Loubriel Email & Phone Number

Greater Tampa Bay Area

Helping MSP's to understand the value of automated documentation, allowing them to become proactive when there are system changes and streamline help desk processes to become more efficient in resolving client issues.

Greater Tampa Bay Area

Powerful yet simple control over what applications and executables can run on your business computers, with a streamlined process of requesting and granting permission to users. ThreatLocker solutions are suitable for any business organization, and should be deployed to any organization that either has managed I.T. or an internal I.T..

Tampa, Florida

While working with the sales floor staff, the Senior Sales Engineers are responsible for leading in demonstrations and presentations for large accounts of either existing partners and new prospects. During the demonstration it is a frequent requirement to answering technical questions on feature functionality. As well as provide use cases for time and.

Tampa, Florida

As an integral part of the Consulting team at ConnectWise, I drive our customer education efforts within the ConnectWise Automate team. My work informs our network of technology-driven partners and delivers the personalized education and support to help our partners grow further, faster.ConnectWise transforms how technology solution providers build.

Tampa, Florida

Tampa/St. Petersburg, Florida Area

• Responsibilities included managing a team of helpdesk support technicians, field technicians and engineers in a call center environment as well as managing the performance and maintenance of a wireless infrastructure.
• Overall management of technical support staff.
• Handled escalation tickets when customer cases required an engineer or manager.
• Oversaw the general health and performance of the network infrastructure.
• Coordinated and performed troubleshooting/upgrades to infrastructure telecommunications equipment as well as WAN/LAN routers and switches including Cisco Catalyst and ASR switches, as well as Brocade and Calix switches.
• Coordinated and oversaw dispatches for network outages and business down situations.

Tampa/St. Petersburg, Florida Area

• Receive inbound calls and reply to email requests from customers who are experiencing trouble with their fixed broadband wireless (RF) internet service, VoIP service, and email issues when they occur. Occasionally.
• Troubleshoot subscriber module RF issues, VoIP service, and email delivery issues
• Documenting the issues and resolutions in a ticket tracking system
• Setup and configuration of VoIP enabled routers and ATA’s
• Trouble shoot physical and logical network connection issues
• Assisting customer in configuring static IP settings when they defaulted routers or accidently removed them from end devices

• Lead a group of technicians in transitioning the City of Tampa’s water system archival process from a CAD based City wide water system atlas to a database driven GIS based atlas. The team worked together to digitize.
• Trained employees in department on various uses of Munsys application and standards for placement of water features and attribute data population
• Maintained the water system database records and associated attributes to adhere to department standards
• Mapped network devices, printers and directories on PC’s relating to engineering applications
• Troubleshoot various application issues and (physical) network connectivity issues.

• Responsible for the design and preparation of construction plans for land development construction projects related to residential, commercial and industrial projects. Tasks on these projects ranged from conceptual.
• Coordinated with co-workers, clients, agencies, contractors, and sub-consultants to meet project deadlines
• Trouble shoot vertical application issues (AutoCAD, Land Development Desktop, Civil 3D and ArcView GIS)
• Troubleshooting hardware, software, and connectivity issues.

• Project tasks included all infrastructure layout and design to include roadway profile design, drainage layout, grading, utilities layout and conflict adjustments. As well as reviewing and redlining plans for quality.
• Coordinated with developers, project engineers, contractors and CAD tech support to communicate project revisions and meet project goals
• Installation of OS, Microsoft Office, Outlook email and engineering vertical applications for new or upgraded PC’s
• Managed and organized shape files and geo-databases for the firms GIS library

• Installed, managed and updated numerous licenses and subscriptions for Autodesk products varying from Inventor, Land Development Desktop, and Architectural Desktop and ESRI ArcView subscriptions.
• Coordinated and contributed in the installation and networking of workstations, printers, operating systems, CAD and engineering applications used in the engineering of a new industrial boiler facility.
• Trouble shoot workstation performance issues, networking difficulties and application licensing issues
• Populated and maintained database records for the purpose of managing, mapping and GIS analysis of 180,000 acres of agricultural property

• Contract CAD design work done for residential land development projects. Work involved single family and multi-family residential projects in which construction plan layout and assisting in design of utilities were.
• Set up workstations, plotters and printers using a client/server topology in an engineering production environment for a newly opened office
• Installed workstations’ OS, Microsoft Office, Outlook email, and Autodesk applications
• Installed and configured plotters and printers on the workstation

Associates Of Arts; Aa, Business Administration

Associates of Arts in Business Administration. Classes taken towards my AA include accounting principles, Micro and Macro Economics and.

Associate Of Science (A.S.), Networking Technology And Database Technology, 3.6

Networking technologies studies included classes prepping for CompTIA A+ and Network+ exams, as well as several Cisco Academy courses.