Will Loubriel Email & Phone Number

Greater Tampa Bay Area

Helping MSP's to understand the value of automated documentation, allowing them to become proactive when there are system changes and streamline help desk processes to become more efficient in resolving client issues.

Greater Tampa Bay Area

Powerful yet simple control over what applications and executables can run on your business computers, with a streamlined process of requesting and granting permission to users. ThreatLocker solutions are suitable for any business organization, and should be deployed to any organization that either has managed I.T. or an internal I.T. Department.ThreatLocker has developed a solution that allows businesses to control the content and privileges that runs on their network. Unlike Antivirus software ThreatLocker is not looking for known viruses or malware. ThreatLocker uses a complex set of rules to determine what can be executed on your network, and stops anything that has not been approved before it can even execute.

Tampa, Florida

While working with the sales floor staff, the Senior Sales Engineers are responsible for leading in demonstrations and presentations for large accounts of either existing partners and new prospects. During the demonstration it is a frequent requirement to answering technical questions on feature functionality. As well as provide use cases for time and resource savings. Being that Automate is an RMM tool, a understanding of different IT related disciplines must be learned and maintained. Network device monitoring and management, workstation and server monitoring and management, along with an understanding of security and performance monitoring of everything within a typical network. It is also up to the Sales Engineer to provide technical validation of Automate by replying to requests for proposals and/or either assisting with Proof of Concept trials in either a hosted or on-prem environment in order to assist in closing the sale.

Tampa, Florida

As an integral part of the Consulting team at ConnectWise, I drive our customer education efforts within the ConnectWise Automate team. My work informs our network of technology-driven partners and delivers the personalized education and support to help our partners grow further, faster.ConnectWise transforms how technology solution providers build, manage, and grow their businesses. Our award-winning software provides a seamless experience that allows companies to increase productivity, efficiency, and profitability. ConnectWise software solutions deliver the support companies want at each step of their business journey. For more information, visit ConnectWise.com.

Tampa, Florida

Tampa/St. Petersburg, Florida Area

Responsibilities included managing a team of helpdesk support technicians, field technicians and engineers in a call center environment as well as managing the performance and maintenance of a wireless infrastructure network. Other responsibilities included the administration of numerous IT systems and servers for an Internet Service Provider (ISP) that also provided other services such as webhosting, email domain hosting, Point to Point and wireless mesh technologies along with other services. Day to day duties and management included:• Overall management of technical support staff.• Handled escalation tickets when customer cases required an engineer or manager.• Oversaw the general health and performance of the network infrastructure.• Coordinated and performed troubleshooting/upgrades to infrastructure telecommunications equipment as well as WAN/LAN routers and switches including Cisco Catalyst and ASR switches, as well as Brocade and Calix switches.• Coordinated and oversaw dispatches for network outages and business down situations.• Oversaw the maintaining of SLA's for business down and residential down customers.• Coordinated courtesy calls in order to contact business customers when equipment or network issues were affecting their service.• Coordinated and participated in communications and remote support for field technicians and engineers performing the installation/repair, troubleshooting, maintenance and upgrades of various networking and telecommunications equipment as well as for the installs/repairs for customers.• Administration and management of PBX VoIP telephone system and ticket tracking system• Administration and management of Network Monitoring Systems such as, SolarWinds Orion, Servers Alive, Ubiquity Air Control and Cambium Wireless Management System.• Administration and management of SmarterMail system for email domains.• Mapping the network by creating network diagrams using MS Visio.

Tampa/St. Petersburg, Florida Area

Receive inbound calls and reply to email requests from customers who are experiencing trouble with their fixed broadband wireless (RF) internet service, VoIP service, and email issues when they occur. Occasionally dispatching field technicians to repair or replace faulty equipment. Duties and responsibilities included but not limited to.• Troubleshoot subscriber module RF issues, VoIP service, and email delivery issues• Documenting the issues and resolutions in a ticket tracking system• Setup and configuration of VoIP enabled routers and ATA’s• Trouble shoot physical and logical network connection issues• Assisting customer in configuring static IP settings when they defaulted routers or accidently removed them from end devices• Instructing customers on wired and wireless router configuration and encryption.• Monitoring and troubleshooting bandwidth usage when customers are experiencing bandwidth and RF interference issues using AirControl, Motorola Wireless Management System, Solarwinds NMS and Solarwinds engineer’s tool set.• Setting up or applying DNS IP changes for business customers who we provide email or website hosting for• Escalating RF, email, networking and routing issues to engineering when unable to resolve the issue.• Mapping the network by creating network diagrams using MS Visio

Lead a group of technicians in transitioning the City of Tampa’s water system archival process from a CAD based City wide water system atlas to a database driven GIS based atlas. The team worked together to digitize and tabulate the water system transmission and distribution service mains for the city's utility GIS database system• Trained employees in department on various uses of Munsys application and standards for placement of water features and attribute data population• Maintained the water system database records and associated attributes to adhere to department standards• Mapped network devices, printers and directories on PC’s relating to engineering applications• Troubleshoot various application issues and (physical) network connectivity issues.

Responsible for the design and preparation of construction plans for land development construction projects related to residential, commercial and industrial projects. Tasks on these projects ranged from conceptual layouts to preparation of detailed construction documents. Other design responsibilities included researching and verifying zoning and land use data, conceptual lot layouts, parking layouts, utilities layout and design, roadway profile design, grading, drainage design.• Coordinated with co-workers, clients, agencies, contractors, and sub-consultants to meet project deadlines• Trouble shoot vertical application issues (AutoCAD, Land Development Desktop, Civil 3D and ArcView GIS)• Troubleshooting hardware, software, and connectivity issues.

Project tasks included all infrastructure layout and design to include roadway profile design, drainage layout, grading, utilities layout and conflict adjustments. As well as reviewing and redlining plans for quality control. Designed and prepared detailed construction plans for large scale land development projects• Coordinated with developers, project engineers, contractors and CAD tech support to communicate project revisions and meet project goals• Installation of OS, Microsoft Office, Outlook email and engineering vertical applications for new or upgraded PC’s• Managed and organized shape files and geo-databases for the firms GIS library

Installed, managed and updated numerous licenses and subscriptions for Autodesk products varying from Inventor, Land Development Desktop, and Architectural Desktop and ESRI ArcView subscriptions.• Coordinated and contributed in the installation and networking of workstations, printers, operating systems, CAD and engineering applications used in the engineering of a new industrial boiler facility.• Trouble shoot workstation performance issues, networking difficulties and application licensing issues• Populated and maintained database records for the purpose of managing, mapping and GIS analysis of 180,000 acres of agricultural property

Contract CAD design work done for residential land development projects. Work involved single family and multi-family residential projects in which construction plan layout and assisting in design of utilities were performed. • Set up workstations, plotters and printers using a client/server topology in an engineering production environment for a newly opened office• Installed workstations’ OS, Microsoft Office, Outlook email, and Autodesk applications• Installed and configured plotters and printers on the workstation

Associates Of Arts; Aa, Business Administration

Associates of Arts in Business Administration. Classes taken towards my AA include accounting principles, Micro and Macro Economics.

Associate Of Science (A.S.), Networking Technology And Database Technology, 3.6

Networking technologies studies included classes prepping for CompTIA A+ and Network+ exams, as well as several Cisco Academy courses.