Worked directly with customers to teach and consult on software and hardware integrations. - Led in-depth training coursed to customers all around the world- Wrote and provided custom test applications to assist in debugging and integrating customer software to our API (Java)- Created and leveraged relationships with different teams across the company to get exact answers to difficult questions/scenarios- Self-managed project to ensure the correct priorities were in focus and targets were hit.- Engaged in meetings with customer senior leadership teams to ensure we were collaborating in the most efficient way to help them reach their internal targets

Debug, customize, and improve code for customer specific software integrations using C++, C#, XAML, and others.

• Implement a website redesign using HTML, CSS, and git while operating in an AGILE environment• Conduct research on emerging technologies for innovative solutions around company • Collaborate with business partners for business buy-in and project sponsorship• Evaluate new technologies and product vendors for Proof of Concept• Write technical white paper to consolidate research and present recommendations• Refine abstract ideas to define scope of projects• Present to CIO and Senior Leadership

• Self-educated SQL, Tableau, and advanced Microsoft Excel functions to create database extraction queries with SQL and perform detailed data analysis with Tableau and Excel • Use creative and flexible problem-solving to identify trends for specific business solutions • Create documentation for established department processes • Work independently while also organizing and coordinating meetings to collaborate with other teams • Present to CIO and Senior Leadership

Assisted clients by identifying personal finance needs and recommending appropriate solutions to meet their individual needs. Built lasting relationships with customers and partnered with colleagues in various departments. Interacted positively with unsatisfied clients to problem solve complex situations and proactively contacted new and existing clients to deepen relationships. Assisted fraud-victims to secure accounts and prevent subsequent losses.

Maintained a balanced cash drawer while assisting multiple clients simultaneously at peak times. Processed account transactions such as cashing checks, processing deposits, making loan payments, accessing safety-deposit boxes, and referring financial products. Identified fraudulent transactions and created reports to escalate the situations.

Partnered with local businesses to ensure quality benefits to their employees through a needs-based sales approach. Managed own schedule, appointments, leads, and expenses. Recognized as a top 20% producer within the company in the first four months of employment. Recruited, hired, trained, and oversaw new agents.

Operated and led a team in high-stress scenarios. Learned risk management and to follow orders in any situation to complete an assigned task. Assisted upper management with coordinating complex movements through planning, scheduling, communicating, and tracking execution.