Will Macpherson Email & Phone Number

United Kingdom

Hybrid / Leeds

Full oversight of all Problem Management, bringing together the Process / Assurance / Control Ownership with leadership of a team of Problem Managers investigating the Root Cause of Major IT Incidents.Delivered an improved time to identify root cause, improved time to recover and focussed tracking of fixes to completion, all to improve customer/colleague experience and Operational Resilience. Continued reduction in Major Incidents in the Organisation through innovation and solid Problem Management practice. Reduced repeat major incidents and average outage duration.Track-record of managing a wide range of diverse exec level stakeholders and regulatory reporting. Proven ability to articulate complex issues concisely and in simple language to support problem analysis, team management experience and an ability to influence senior stakeholders.

Hybrid / London

Overseeing the groups IT service assurance and management of the Problem process. Managed the Problem module introduction of ServiceNow and process re-alignment.Management of SLA's, OLA's and Service provisionExec and platform reporting / analysis on Incident and Problem performanceControl and Risk management

London, United Kingdom

Strategic leadership role involving the translation of complex regulatory legislation into operational delivery and implementation across various projects. This role focused on client engagement / communications and operational delivery, supporting all of the banks Commercial Relationship Managers globally. Leadership of the Operational planning and execution of sensitive trade migrations between Lloyds Banking Group and the new Lloyds Bank Corporate Markets. This was focussed on Corporate and Institutional clients, some of which are the biggest banks and financial institutions in the world. Regular reporting directly to the CEO, working alongside Senior Executives, Legal Counsel and the Regulators.

East & South Midlands

A key leadership position in a team of Relationship Directors, Relationship Managers and Associate Relationship Managers, looking after 200+ Large Corporate Clients with turnovers between £25m and £1bn. Building and maintaining relationships with external partners and professional services. Responsible for smooth client onboarding, servicing, cross selling of services and complex complaint handling.

Nottingham City Centre

East Midlands

Sherwood, Nottingham

Interim Local Director cover. Looking after Multiple Branches in the Sherwood Group, dotted management of Mortgage Advisors and Financial Advisors

Sherwood, Nottingham

New Limited company setup and Operational readiness, for a specialist new build cleaning company supporting major UK house builders.

Derby, United Kingdom

Nottingham, United Kingdom

Master Of Business Administration (Mba)

Triple accredited by the UK, European and US accrediting bodies (AMBA, EQUIS and AACSB)

Level 7 Postgraduate Diploma, Strategic Management And Leadership

Cemap

Education record