Will Mo Email & Phone Number

Burnaby, British Columbia, Canada

- Acted as a primary IT support contact for City of Burnaby employees, ensuring seamless deployment and functionality of Microsoft 365 throughout the organization.- Led the effort in imaging computers, installing desktop applications, and deploying computers and peripherals, ensuring users had the necessary tools for their roles.- Performed component replacements and remote desktop assistance, enhancing the efficiency and effectiveness of IT support provided to end-users.- Resolved… Show more - Acted as a primary IT support contact for City of Burnaby employees, ensuring seamless deployment and functionality of Microsoft 365 throughout the organization.- Led the effort in imaging computers, installing desktop applications, and deploying computers and peripherals, ensuring users had the necessary tools for their roles.- Performed component replacements and remote desktop assistance, enhancing the efficiency and effectiveness of IT support provided to end-users.- Resolved a wide array of technical queries from City employees, demonstrating patience and problem-solving skills. Show less

Vancouver, British Columbia, Canada

- Offered expert technical support and advice on a wide range of electronic products, demonstrating deep product knowledge and problem-solving skills.- Managed inventory and performed regular updates of software and hardware in the tech department, ensuring the latest technology was available to customers.- Trained 2 new employees on all duties and proper procedures.

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

- Updated York House School Inventory in Microsoft Access by cleaning up manually inputted data- Restructured the entire locations database by using lookup tables for building, location, user, and group- Recreated the UI in Microsoft Access to allow dropdown selection with preset locations to follow the new structured system that does not have manual input of locations at the time of inventory to prevent user error- Linked the new inventory system with PowerBI to allow for advanced… Show more - Updated York House School Inventory in Microsoft Access by cleaning up manually inputted data- Restructured the entire locations database by using lookup tables for building, location, user, and group- Recreated the UI in Microsoft Access to allow dropdown selection with preset locations to follow the new structured system that does not have manual input of locations at the time of inventory to prevent user error- Linked the new inventory system with PowerBI to allow for advanced filtering and visual display of the locations- Ensured ease of use as PowerBi dashboard can be viewed in browser on any device instead of opening Microsoft Access on a Windows device Show less

Richmond, British Columbia, Canada

- Assisted in the assembly and maintenance of custom PC builds, showcasing proficiency in hardware configuration and problem-solving.- Delivered knowledgeable customer service, advising clients on suitable computer components based on their specific needs and budget.

Bachelor Of Technology - Btech, Digital Forensics And Cybersecurity

Diploma, Computer Technology/Computer Systems Technology

High School Diploma