Global Customer Success Director
CurrentRosterfy exists to connect communities to events and causes they're passionate about through our end to end volunteer and staff management solution.
Jun 2022 - Present
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Will Pagden Email & Phone Number
Global Customer Success Director
at
Rosterfy
1 work email found
@manychat.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Who is Will Pagden? Overview
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Quick answer
Will Pagden is listed as Global Customer Success Director at Rosterfy, based in London Area, United Kingdom. AeroLeads shows a work email signal at manychat.com and a matched LinkedIn profile for Will Pagden.
Will Pagden previously worked as Prinicpal Thought Leader - Tools & Software Systems at Practical Csm and Director of Customer Success & Support at Manychat. Will Pagden holds National Diploma In Public Services from Basingstoke College Of Technology.
Company email context
Email format at Rosterfy
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{first}.{last}@manychat.com
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AeroLeads found 1 current-domain work email signal for Will Pagden. Compare company email patterns before reaching out.
Profile bio
About Will Pagden
Have defined a strong track record in managing and increasing customer success, creating and embedding robust strategies to devise a strategic vision. Positively influence retention and growth, influencing the attainment of revenue, strengthening business needs. Identify improvement needs, implementing continuous improvement strategies to improve efficiency and raise engagement. Focus consistently on customer journey, generating new sales opportunities, enhancing existing accounts.
Listed skills include Leadership, Team Building, Planning, Renewals, and 46 others.
Current workplace
Will Pagden's current company
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9 roles
Will Pagden work experience
A career timeline built from the work history available for this profile.
Prinicpal Thought Leader - Tools & Software Systems
Director Of Customer Success & Support
Oct 2021 - Jun 2022
Head Of Customer Success
Jun 2020 - Oct 2021
Regional Manager, Customer Success - Emea & Emerging Markets
◆ Create the Customer Success strategy, reviewing existing structure, making necessary changes◆ Enhance customer journey◆ Liaise across diverse business areas, encouraging collaboration◆ Identify change needs, devising business cases to present to the Board◆ Define future operational needs to generate further success◆ Establish and monitor processes and procedures◆ Lead and manage team of 5 staff, across the EMEA region◆ Provide weekly individual performance reviews and create personal development plans◆ Secure additional funding◆ Retained $15million of Annual Recurring Revenue◆ Managed the renewal process and the book of EMEA business◆ Devised strategies to ensure customers recognised product value
May 2019 - May 2020
Senior Customer Success Advocate, Emea & Emerging Markets
◆ Led and managed EMEA’s largest accounts◆ Oversaw annual Recurring Revenue of $5m+◆ Managed customer issues, with a resolution focused approach◆ Maintained knowledge of all current products and services◆ Shared information to customers◆ Hosted weekly global knowledge sharing sessions within teams◆ Maintained understanding of competitor activity, researching competitive landscape◆ Provided focused presentations to Senior Team, demonstrating the impact of key strategic decisions◆ Devised business cases, indicating the impact of strategic decisions, using supporting metrics and facts◆ Led and managed team
Oct 2018 - Apr 2019
Customer Success Manager
Du Pré Ltd
◆ Recognised and secured new revenue streams◆ Consolidated existing profit through solution sales, achieving established sales targets◆ Liaised with the Sales and Marketing Teams◆ Supported customers in creating success plans◆ Identified key metrics◆ Built and nurtured strong, professional relationships, transferring knowledge and delivering trusted advice◆ Devised weekly sales forecasts / closure reports◆ Enhanced vision and strategy◆ Liaised with internal pre-sales support team and suppliers ◆ Revised sales and pipeline forecasts◆ Influenced project delivery, across diverse projects and campaigns◆ Partnered with the customer and project management team◆ Managed escalations and product knowledge◆ Addressed customer complaints◆ Assisted with the creation of the Customer Success Manager role
Jun 2016 - Sep 2018
Various Roles Focusing On Customer Retention And Business Growth.
◆ Secured numerous progressive roles within the organisation◆ Established the Andover team, transferring work from another site◆ Ensured correct skillset of staff, recruiting both internally and externally◆ Delivered training and coaching◆ Managed all team operations, delivering feedback on performance and targets◆ Completed Court Production Orders, working with Law Enforcement Agencies◆ Created and implemented new processes◆ Built and developed strong internal / external customer relationships◆ Complied with regulatory, legislative and internal money laundering guidelines◆ Analysed orders to ensure no breach of legal obligations◆ Identified risks, disseminating information through CPO risk profile◆ Negotiated service level agreements with law enforcement agencies
Jul 2011 - Jun 2016
Plant Area Sales Assistant
May 2009 - Jul 2011
2 education records
Will Pagden education
National Diploma In Public Services
Basingstoke College Of Technology
Education record
Court Moor School
FAQ
Frequently asked questions about Will Pagden
Quick answers generated from the profile data available on this page.
What company does Will Pagden work for?
Will Pagden works for Rosterfy.
What is Will Pagden's role at Rosterfy?
Will Pagden is listed as Global Customer Success Director at Rosterfy.
What is Will Pagden's email address?
AeroLeads has found 1 work email signal at @manychat.com for Will Pagden at Rosterfy.
Where is Will Pagden based?
Will Pagden is based in London Area, United Kingdom while working with Rosterfy.
What companies has Will Pagden worked for?
Will Pagden has worked for Rosterfy, Practical Csm, Manychat, Webeo, and Cherwell Software.
How can I contact Will Pagden?
You can use AeroLeads to view verified contact signals for Will Pagden at Rosterfy, including work email, phone, and LinkedIn data when available.
What schools did Will Pagden attend?
Will Pagden holds National Diploma In Public Services from Basingstoke College Of Technology.
What skills is Will Pagden known for?
Will Pagden is listed with skills including Leadership, Team Building, Planning, Renewals, Customer Success, Business Relationship Management, People Management, and Account Management.
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